Head Waiter/Waitress

Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza.

In the UK & Ireland, that dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin.

Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price.

We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra.

We’re now looking for a passionate Head Waiter/Waitress to join our team!

Your Mission

As part of the Big Mamma Floor team, your mission will be to:

• Take care of all guests in your section and set the example for the rest of the team

• Follow the steps of service, provide recommendations, upsell and go the extra mile

• Master our menu, wines and cocktails, and help train junior waiters

• Open and close the floor with professionalism

• Support the management team with onboarding new runners

• Maintain cleanliness, organisation and health & safety standards

• Create memorable moments for guests with a warm, friendly and professional attitude

About You

The ideal candidate can demonstrate:

• Previous experience as a Head Waiter/Waitress in a busy restaurant

• Passion for Italian food and excellent customer service

• High energy, proactive attitude and team spirit

• Strong communication and leadership skills

• Flexible availability, including evenings and weekends

Our offer to you

• Permanent, full-time role: basic pay + 19% of the service charge you generate in your section + 1 tronc point per hour

• Daily staff meals served family-style

• 15% employee discount in all UK & Ireland restaurants

• £500 referral bonus for recommending a friend, T&Cs apply

• Mental health & wellbeing support

• Earned Wage Access - unlock your pay between paydays

• Regular training & career growth opportunities

• International mobility with opportunities to work across the group

Big Mamma Ltd is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.

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