Ecommerce & Fulfilment Coordinator

Join Our Team at Annoushka – Ecommerce & Fulfilment Coordinator Wanted

Location: Chelsea
Employment Type : Permanent, full-time (37.5 hours per week)

About The Role:

We are seeking a proactive and detail-oriented Ecommerce & Fulfilment Coordinator to join our growing ecommerce team. This is a hands-on, varied role within a dynamic luxury retail environment, where you’ll play a vital role in ensuring our clients receive their orders beautifully packaged and on time.

Reporting to the Client Experience Executive, you’ll support our friendly teams to keep operations running smoothly and take pride in our products , with a strong focus on fulfilment excellence. You’ll take ownership of accurately picking, packing and dispatching orders, including international shipments.

Working collaboratively with our PR agency, you will be the key point of contact for our media and VIP dressing product call-in process - often to tight deadlines. Alongside this, you’ll support our client service team, helping to deliver the high level of care and attention that our clients love.

This is an opportunity to take real operational responsibility and contribute meaningfully to a small collaborative team in a fast-growing part of the business.

What You’ll Be Doing:

Fulfilment & Stock

• Carefully pack and dispatch client orders, maintaining the highest standards of presentation and packaging. 

• Fulfil requirements for international shipments. 

• Maintain impeccable organisation and cleanliness across all stock areas. 

• Support continuous improvement by identifying operational efficiencies across stock handling and fulfilment workflows 

• Lead by example in setting stock handling and presentation standards.

PR & Media

• Manage the media and VIP dressing product call-in process in liaison with our PR agency. 

• Maintain accurate tracking of all items currently on loan, proactively follow up on returns, and process items back into stock efficiently. 

Client Service Support

• Assist with client service requests to ensure we deliver service excellence and delight our valued clients. 

• Provide support to our Client Experience Executive and core teams as required.

What We’re Looking For:

At Annoushka, we welcome applicants who act with integrity and bring warmth, kindness, curiosity, positivity and responsibility into everything they do. We’re looking for:

• Exceptional accuracy and attention to detail. 

• A proactive, can-do attitude and willingness to go the extra mile.

• Confidence working independently and managing your own priorities. 

• Strong organisational skills with the ability to multitask in a fast-paced environment. 

• Self-motivated and enthusiastic, with a genuine desire to be part of a close-knit team. 

• An interest in jewellery or luxury retail is a plus! 

If this sounds like you, please submit your CV and cover letter by following this link. In your cover letter, please include a short paragraph telling us something you’ve learned about yourself in the last year that has changed how you work.

Deadline for applications : 30 March 2026.

Due to the anticipated volume of applications, we regret that we will only be able to respond to your application should you be selected for initial interview. Thank you for your interest in working for Annoushka!