Estate Services Caretaker (Gr D/E)

Job Category : Facilities & Environmental Services
Location : Tadlow House, Royal Borough of Kingston
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 07:00
End Time : 15:15
Salary: £13.21

2 Vacancies within this service

DBS is a MUST required.

MUST have a clean Full UK drivers license.
Manuel position physically fitness is a requirement
Report writing & basic IT skills is a must
Positions will be based in Kingston.
Monday – Friday 7am-3.15pm (36 hours a week)
Previous experience would be beneficial
Training will be provided.

MAIN RESPONSIBILITIES/DUTIES OF JOB
Customer Service and focus
● “It is of paramount importance that the Council’s objective of working within an
engagement culture with its residents is realised. This objective is multifaceted and
includes community led scrutiny, audit and testing of decisions and service provision,
and to ensure a greater level of information sharing, empowerment and engagement
1
ESTATE SERVICES OFFICER – Role profile (July 2014)
by residents. This will be achieved by employing a range of formal and informal
methods to involve residents and it is the responsibility of every post holder in the
Council to contribute to the development and sustainability of this ethos.”
● To meet the Council’s customer service standards demonstrating professionalism and
courtesy at all times to colleagues, customers and stakeholders.
● Understands the needs and expectations of internal and external customers and
partners including service departments and partner organisations and to provide them
with information and advice relating to the service provided.
● To demonstrate a passionate “can-do” attitude to customer service and to demonstrate
ownership, responsibility, flexibility, collaboration with others and empathy that raises
the Council’s profile based on excellent communication skills.
● To act as the front line contact with residents to foster excellent customer care relations
between residents and the Council to include:
● To report complaints to the Team Leader Estate Services.
● Resolving initial complaints about the service.
● To attend Resident Association meetings as required.
● To be involved in resident participation and consultation activities.
● To effectively engage and involve customers in current and future service delivery.