Retail Communications Manager
- You will be the trusted and reliable communications link between our support office and stores - the filter for all comms between these teams
- Act as the first point of contact for store queries, & go to person for all store comms, providing clear and concise responses
- Coordinate and streamline communications — VM guidelines, operational requests & updates, product training, promotions, PX comms etc
- Work with key stakeholders to keep all manuals, guidelines, frameworks up to date and easy to access
- Develop simple, engaging tools (weekly updates, store packs, trackers, calendars) to reduce noise and avoid information overload
- Support the smooth roll out of store initiatives by ensuring stores have the right instructions, tools and timelines at the right time
- Gather store feedback, summarise insights, and share back with Support Office teams to improve how we communicate
- A love for clear and creative communication - you know how to make a message land
- Previous experience in a retail store manager role, with at least 5 years in people management
- Strong organisation, structured thinking and attention to detail, with the ability to juggle multiple priorities at once
- Confidence using digital tools like google slides, canva, asana & ability to create visually engaging communication - written, audio and video
- A collaborative and approachable style, you love to build positive relationships
- A proactive, solutions and growth mindset, you spot gaps and are always searching for better ways to do things
- Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
- Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role
- Final Interview - 1 hour in person task interview to complete and present
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