IT Infrastructure & Cloud Engineer (2nd/3rd Line) (Hiring Immediately)

About LondonEnergy:

LondonEnergy operates the second largest waste contract in the UK, handling and processing nearly 750,000 tonnes of London’s waste every year. We have a dedicated team of people working across our various North London sites, making a positive difference to the environment and the local community.

About the role:

You will be responsible for 2nd and 3rd level IT Infrastructure and Cloud engineer duties. Responsible for the design, implementation, operation, and continuous improvement of on-premises and cloud infrastructure services. The role ensures high availability, security, resilience, and cost efficiency across multi-cloud environments, supporting business-critical systems and digital transformation initiatives. As part of a diverse IT team, you will be supporting over 480 users across all sites in London.

Responsibilities:

Day to day, you will be working within the ITIL V4 Framework, ensuring IT policies, procedures, and processes are followed.

Key duties include:

• Deliver 2nd and 3rd line support for cloud and on-prem infrastructure, ensuring high availability, performance, and resilience.
• Design, implement, and maintain hybrid infrastructure across VMware and Microsoft Azure environments.
• Administer Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams.
• Manage identity and access controls using Active Directory and Azure AD (Entra ID), including MFA and Conditional Access.
• Monitor, troubleshoot, and resolve infrastructure, network, and security incidents, acting as an escalation point.
• Implement and maintain security controls, patching, and compliance aligned with ISO 27001, NCSC, and Cyber Essentials.
• Support IT projects, cloud migrations, and system upgrades, ensuring delivery within agreed timelines and standards.

Requirements

• Strong experience in IT infrastructure and cloud engineering within hybrid environments.
• In-depth knowledge of Microsoft Azure, Windows Server (2019+), and VMware platforms.
• Proven expertise in Microsoft 365 administration and support.
• Solid understanding of networking concepts including TCP/IP, DNS, VPNs, and firewalls.
• Experience with security tools such as EDR/antivirus, email security, and access control systems.
• Proficiency in troubleshooting, incident management, and working within ITIL-aligned environments.
• Experience with automation, scripting (e.g., PowerShell), and continuous service improvement practices.

Benefits

• Private Medical & Life Insurance
• Company Pension Scheme
• Annual Leave Package
• Employee Recognition Scheme
• Access to Employee Assistance Programme (EAP)
• + Many more benefits

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.