Online Trade Executive FTC

We are looking for an Online Trade Executive FTC to join our Online Trade team here at Harrods. This role is responsible for supporting on a data-driven merchandising and trading strategy, optimizing the online customer journey, and collaborating with Buying, Marketing, and Digital teams

This is a fixed term position

About the Role

The Online Trade Executive will be critically assessing and suggest optimisations to the online selection based on commercial opportunity, trending moments and competitor benchmarking, as well as monitoring weekly and monthly trade performance, analysing key metrics such as sales, demand, conversion rates, AOV, and returns.

Job Responsibilities.

Supporting the Trading Assistant with the implementation of on-site actions such as price changes and visual merchandising updates

Identifying and suggesting opportunities to maximize conversion, increase basket value, and enhance

discoverability through effective product placement

Reviewing and suggesting improvements to be made to the customer journey, UX, and site navigation to enhance engagement and conversion

Act as a mentor for the Online Trade Assistant, ensuring knowledge on best practices in digital operations is shared

About You

The ideal candidate is a critical thinker with a proactive approach, able to anticipate challenges, identify opportunities, and support the Trade Manager with implementing solutions that improve performance. They should be commercially driven, highly analytical, and detail-oriented, with a strong understanding of online trading, digital merchandising, and e-commerce KPIs

You will also have the following.

Strong numerical and analytical skills

Experience in sales reporting, performance analysis, and forecasting

Strong communication skills with the ability to influence and collaborate across teams

A keen interest in retail, luxury, and brand positioning within the market

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods