Customer Service Representative at MoreYoga - Full Time

MoreYoga
London

Are you passionate about delivering exceptional customer service and have contact centre experience ? MoreYoga is seeking a detail-oriented and tech-savvy individual to join our team as a Customer Service Representative. This is an exciting opportunity to contribute to a growing company in the wellness industry, utilising your skills in both customer service and contact centre operations.

Position: Customer Service Representative

Hours: 37.5-hour contract, inclusive of two weekends a month

Benefits: Annual pay review/5 weeks paid holiday plus all UK bank holidays

Location: Hybrid/Remote (Work from Home & Office) – Must be a Cypriot tax resident based in Paphos.

Pay: Starting at €1500 Gross Euros per month pro/rata

Minimum Requirements:

Contact Centre Experience:

  • A minimum of 1 year of experience in a contact centre environment is essential

  • Ability to handle high call volumes and respond efficiently to customer queries

  • Strong multitasking skills, with the ability to navigate between multiple systems and screens

  • Ability to meet targets in a fast-paced, structured setting

Customer Service Experience:

  • Exceptional telephone manners and the ability to communicate clearly and empathetically

  • Strong written communication skills for handling email and chat support

  • Ability to resolve customer issues promptly and professionally

  • Strong focus on customer satisfaction and delivering positive experiences

Additional Requirements:

  • Computer literacy and confidence in using various software and systems

  • Flexibility to work shifts between 8:00 am-8:00 pm UK Time

  • Working from home but also, but will need to attend the office from time to time

Preferred, but Not Essential:

  • Experience with MindBody software is an advantage

  • Familiarity with Zendesk is beneficial

Responsibilities:

  • Deliver high-quality customer service through phone, email, and other communication channels

  • Efficiently manage customer enquiries and concerns, ensuring timely resolution

  • Accurately enter and update customer information in multiple systems

  • Collaborate with team members to ensure consistent and seamless customer interactions

  • Stay up to date on MoreYoga services and promotions to provide accurate information

  • Consistently meet or exceed Key Performance Indicators (KPIs)

Benefits:

  • Opportunity to be part of a growing and passionate team in the wellness sector

  • Remote working environment with flexibility

  • Full training provided to ensure your success

If you have both contact centre experience and a passion for customer service , we would love to hear from you. Join MoreYoga and help us create a positive impact on our customers while promoting wellness.

Posted 2026-03-21

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