Customer Service Representative at MoreYoga - Full Time

Are you passionate about delivering exceptional customer service and have contact centre experience ? MoreYoga is seeking a detail-oriented and tech-savvy individual to join our team as a Customer Service Representative. This is an exciting opportunity to contribute to a growing company in the wellness industry, utilising your skills in both customer service and contact centre operations.

Position: Customer Service Representative

Hours: 25-hour contract, inclusive of two weekends a month

Benefits: Annual pay review/5 weeks paid holiday plus all UK bank holidays

Location: Hybrid/Remote (Work from Home & Office) – Must be a Cypriot tax resident based in Paphos.

Pay: Starting at €1500 Gross Euros per month pro-rata

Minimum Requirements:

Contact Centre Experience:

• A minimum of 1 year of experience in a contact centre environment is essential

• Ability to handle high call volumes and respond efficiently to customer queries

• Strong multitasking skills, with the ability to navigate between multiple systems and screens

• Ability to meet targets in a fast-paced, structured setting

Customer Service Experience:

• Exceptional telephone manners and the ability to communicate clearly and empathetically

• Strong written communication skills for handling email and chat support

• Ability to resolve customer issues promptly and professionally

• Strong focus on customer satisfaction and delivering positive experiences

Additional Requirements:

• Computer literacy and confidence in using various software and systems

• Flexibility to work shifts between 8:00 am-8:00 pm UK Time

• Working from home, but will need to attend the office from time to time

Preferred, but Not Essential:

• Experience with MindBody software is an advantage

• Familiarity with Zendesk is beneficial

Responsibilities:

• Deliver high-quality customer service through phone, email, and other communication channels

• Efficiently manage customer enquiries and concerns, ensuring timely resolution

• Accurately enter and update customer information in multiple systems

• Collaborate with team members to ensure consistent and seamless customer interactions

• Stay up to date on MoreYoga services and promotions to provide accurate information

• Consistently meet or exceed Key Performance Indicators (KPIs)

Benefits:

• Opportunity to be part of a growing and passionate team in the wellness sector

• Remote working environment with flexibility

• Full training provided to ensure your success

If you have both contact centre experience and a passion for customer service , we would love to hear from you. Join MoreYoga and help us create a positive impact on our customers while promoting wellness.