Customer Service Representative at MoreYoga - Full Time
Are you passionate about delivering exceptional customer service and have contact centre experience ? MoreYoga is seeking a detail-oriented and tech-savvy individual to join our team as a Customer Service Representative. This is an exciting opportunity to contribute to a growing company in the wellness industry, utilising your skills in both customer service and contact centre operations.
Position: Customer Service Representative
Hours: 25-hour contract, inclusive of two weekends a month
Benefits: Annual pay review/5 weeks paid holiday plus all UK bank holidays
Location: Hybrid/Remote (Work from Home & Office) – Must be a Cypriot tax resident based in Paphos.
Pay: Starting at €1500 Gross Euros per month pro-rata
Minimum Requirements:
Contact Centre Experience:
A minimum of 1 year of experience in a contact centre environment is essential
Ability to handle high call volumes and respond efficiently to customer queries
Strong multitasking skills, with the ability to navigate between multiple systems and screens
Ability to meet targets in a fast-paced, structured setting
Customer Service Experience:
Exceptional telephone manners and the ability to communicate clearly and empathetically
Strong written communication skills for handling email and chat support
Ability to resolve customer issues promptly and professionally
Strong focus on customer satisfaction and delivering positive experiences
Additional Requirements:
Computer literacy and confidence in using various software and systems
Flexibility to work shifts between 8:00 am-8:00 pm UK Time
Working from home, but will need to attend the office from time to time
Preferred, but Not Essential:
Experience with MindBody software is an advantage
Familiarity with Zendesk is beneficial
Responsibilities:
Deliver high-quality customer service through phone, email, and other communication channels
Efficiently manage customer enquiries and concerns, ensuring timely resolution
Accurately enter and update customer information in multiple systems
Collaborate with team members to ensure consistent and seamless customer interactions
Stay up to date on MoreYoga services and promotions to provide accurate information
Consistently meet or exceed Key Performance Indicators (KPIs)
Benefits:
Opportunity to be part of a growing and passionate team in the wellness sector
Remote working environment with flexibility
Full training provided to ensure your success
If you have both contact centre experience and a passion for customer service , we would love to hear from you. Join MoreYoga and help us create a positive impact on our customers while promoting wellness.
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