Food and Beverage Supervisor

Job Details

Role: F&B Supervisor - Arcus at The Imperial (New Opening Hotel)

Location: Bloomsbury, London

40 Hours

About Us:

This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio. Arcus is the new destination rooftop bar - this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role:

We’re searching for a dynamic, hands‑on F&B Supervisor to help lead our restaurants, bars and event spaces. You’ll be right at the heart of the action driving exceptional service, motivating the team and making sure every guest leaves buzzing with a great impression.

What You’ll Be Doing:

• Oversee daily service across all F&B outlets, ensuring every plate and pour meets our standards
• Support your line manager with performance updates, team leadership and departmental coordination
• Build strong relationships with guests and colleagues, resolving issues with confidence and professionalism
• Drive high standards in cleanliness, hygiene, safety and presentation
• Manage stock ordering, rotation and cost control
• Own staffing and rota support — adjusting labour to match business flow
• Maintain impeccable cash‑handling and billing procedures
• Ensure events, meetings and function spaces are perfectly set and ready to impress
• Lead pre‑shift briefings, motivate the team and ensure everyone knows the plan
• Jump between outlets as needed to keep service smooth, consistent and guest‑focused
• Champion a positive, collaborative culture where the team can thrive

Who You Are:

• Experienced Supervisor or Manager in hospitality — restaurant, bar, café or hotel
• Confident in people leadership, guest engagement and problem‑solving
• Strong understanding of customer service excellence
• Level 2 Food Safety & Hygiene (or willing to obtain), plus L2 APLH
• Competent with MS Office, numerate, literate and able to communicate in English at CEFR B2 level
• Motivational, organised and ready to lead from the front
• Desirable: knowledge of drinks, stock control, AV set‑up and Micros systems

What’s In It for You:

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Ready to Lead from the Front?

If you thrive in a fast‑paced hospitality environment and love inspiring teams to deliver unforgettable experiences, we’d be excited to hear from you!