IT Support Technician
Statom Group Ltd. is seeking a highly skilled Senior IT Support Technician to join our dynamic IT team. In this role, you will be responsible for managing complex IT issues, providing technical support to staff, and ensuring the overall health of our IT systems. You will act as a key point of contact for technical quieries and will play a crucial role in mentoring junior staff members.
Key Responsibilities:
- Provide high-level technical support for IT infrastructure and systems, ensuring timely resolution of incidents and requests.
- Oversee the IT helpdesk operations, ensuring efficient service delivery and user satisfaction.
- Assist in the design, implementation, and maintenance of IT systems, including servers, networks, and cloud solutions.
- Monitor IT performance metrics and proactively identify areas for improvement.
- Implement IT best practices, policies, and procedures to enhance operational efficiency.
- Collaborate with external vendors and service providers for hardware and software procurement.
- Conduct training sessions for end-users on IT systems and best practices.
- Manage IT asset inventory and ensure compliance with licensing agreements.
- Provide mentorship and guidance to junior IT support staff.
- Document technical procedures and maintain an updated knowledge base.
Requirements
Essential Skills & Experience:
- Bachelor's degree in Information Technology or Computer Science.
- Minimum of 5 years of experience in IT support, with a focus on senior-level technical roles.
- Strong knowledge of Microsoft Windows Server, Active Directory, and Microsoft Azure management.
- Proficiency in Microsoft 365, Intune, and other related cloud services.
- Experience in networking and troubleshooting hardware issues.
- Excellent problem-solving skills and the ability to work under pressure.
- Exceptional communication skills, both verbal and written.
- A strong commitment to customer service and team collaboration.
Preferred Qualifications (Nice to Have):
- Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate).
- Familiarity with ITIL service management practices.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
Benefits
Private Medical Insurance (PMI)
We are pleased to offer Private Medical Insurance to all PAYE employees, ensuring you have access to high-quality healthcare when needed.
This benefit will also give you access to:
Employee Assistance Serve (EAP) to support your well-being, offering confidential resources to help you manage personal and professional challenges. Whether you're dealing with stress, mental health concerns, or life changes, our EAP provides access to counselling, guidance, and referrals.
General Practitioner (GP) Access - convenient access to GP services to support your health and well-being. Whether you need advice or treatment, our GP access program ensures you have the care you need, when you need it.
Eye Care
We have partnered with Specsavers to provide a comprehensive eye care benefit, which includes coverage for eye exams, as well as support for glasses and contact lenses.
Discount Portal - Perkbox
In our continued efforts to enhance work-life balance, we have partnered with Perkbox to provide access to a wide range of discounts on shopping, entertainment, travel, wellness, and more.
Recommended Jobs
Senior Data Scientist
Location(s): UK, Europe & Africa : UK : London BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to colle…
Cluster Manager in South London
Cluster Manager in South London £45k plus £10k bonuses structure Industry Leading Fitness Operator We are recruiting for a this fitness job in South London for the nation's largest chain,…
Tax Investigations Manager - London
Tax Investigations Manager London - Hybrid working Package - £60,000 - 79,000 + cash allowance, bonus & package A leading Big 4 tax Investigations tax team, who have a strong presence within…
CLINICAL SAFETY OFFICER (IT)
REQUIRED: CLINICAL SAFETY OFFICER LOCATION: HYBRID ROLE SPLIT BETWEEN WORKING REMOTELY AND ONSITE IN CENTRAL LONDON DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE Clinical Safety Officer - …
Caretaker needed near Burnt Oak Station
School Caretaker | Burnt Oak (Edgware/Barnet) | Immediate Start Role: School Caretaker / Site Assistant Location: Near Burnt Oak Station (Northern Line) Contract: Full-Time, Long-term to P…
EYFS Teacher — Independent School — Lambeth
Are you an imaginative EYFS Teacher seeking a Full-Time role in an Independent School in Lambeth with a January 2026 start? This Independent School has a calm, play-rich EYFS environment and is looki…
Solution Architect - Secure Cloud Solutions (DV Security Cleared) (IT)
At CGI, you will shape the design of secure, mission-critical systems that deliver real impact across the Space, Defence and Intelligence sector. As an IT Solution Architect, you will define and assur…
Accounts Assistant
ACCOUNTS ASSISTANT HYBRID / HOLBON, LONDON (2 days/week in the office) SALARY: £33,000 Times Higher Education is the data provider underpinning university excellence in every continent across…
Caretaker Role Available in Islington (January 2026)
School Status & Location Sector: Leading Independent School, Inner London. Borough: Islington. Start Date: Permanent, full-time role commencing January 2026. The Opportunity & School Pr…
Teacher of English - Harrow
A large and well-respected 11–18 secondary school in Harrow is seeking a dedicated and skilled Teacher of English to join its successful department. The school has a strong academic profile, with con…