Operations Specialist - 6 Month Fixed Term Contract

About Tutti Bambini

Tutti Bambini is a family-owned nursery furniture company founded over 30 years ago by Michael and Debra Samuel with the goal of supporting new mothers and fathers during their first steps into parenthood.

After years working in nursery retail, and as parents themselves, Michael and Debra realised that nursery furniture available on the market often didn’t offer the versatility, value, and safety that new parents needed for their little ones. Drawing on a background in technical design, and on their own parenting experiences, Michael and Debra created Tutti Bambini: a nursery furniture range combining elegance and beauty with innovation and practicality.

From its beginnings in a little London store, the Tutti Bambini brand has grown to become a feature in nurseries across the UK, and includes ranges of cots, cot beds, nursing chairs, highchairs, and more. Crafted to the highest standards of quality and safety, every piece of Tutti Bambini furniture is designed to be loved, and used, by families for years to come.

Tutti Bambini has been acquired by Heroes in 2023, and is now part of Heroes' family of brands.

About the role

The Operations Executive will play a critical role in ensuring the smooth, accurate, and timely flow of operational data across multiple platforms and systems. This role sits at the heart of day-to-day operations, overseeing order processing, inventory accuracy, stock feeds, dispatch updates, and system harmonisation across internal and external portals.

The role requires strong attention to detail, a process-driven mindset, and the ability to collaborate across operations, logistics, supply chain, customer service, and management teams. Beyond execution, the focus is on end-to-end lifecycle oversight, ensuring operational processes remain visible, scalable, and continuously improving.

Responsibilities

Order & Inventory Operations

• Process customer orders accurately and efficiently across multiple systems and portals

• Upload, manage, and maintain stock feeds to ensure real-time inventory visibility

• Perform regular inventory updates, reconciliations, and availability checks

• Monitor and update dispatch statuses to ensure accurate delivery information

• Ensure consistency and data accuracy between all operational platforms

Operational Oversight & Lifecycle Management

• Own and oversee the full operational lifecycle — from order creation to dispatch and completion

• Monitor performance across operational cycles and flag risks, delays, or inefficiencies

• Ensure processes continue running smoothly with minimal manual intervention

• Support continuous improvement initiatives across operations and systems

Cross-Functional Collaboration

• Act as a key liaison between operations, logistics, supply chain, customer service, and management

• Work closely with internal teams to ensure alignment on priorities, timelines, and data visibility

• Support stakeholder and operations leaders with insights, reporting, and updates

• Assist in managing overlapping responsibilities across different operational roles when required

Training, Visibility & Documentation

• Participate in training initiatives to ensure strong understanding of systems, tools, and processes

• Support onboarding and knowledge transfer within the operations team

• Maintain clear documentation for operational processes, mappings, and workflows

• Promote transparency and visibility across operations through accurate reporting and updates

Administrative & Ad-hoc Operations Support

• Handle operational administration related to system harmonisation and process alignment

• Support additional operational initiatives during peak workloads or business changes

• Contribute to problem-solving and operational decision-making as needed

About you

Essential

• Experience in operations, order processing, inventory management, or supply chain coordination

• Strong understanding of operational workflows and lifecycle management

• Experience working with multiple systems, portals, or platforms simultaneously

• High attention to detail and strong data accuracy mindset

• Ability to coordinate across teams and manage competing priorities

• Experience with stock feeds, inventory syncs, or ERP / OMS platforms

Desirable

• Experience working in Netsuite ERP, Orderwise ERP

• Understanding of logistics and dispatch processes

• Process improvement or operations optimisation experience

Personal Attributes

• Highly organised and process-driven

• Comfortable working in fast-moving, operationally complex environments

• Proactive problem solver with strong ownership mindset

• Strong communicator across technical and non-technical teams

• Curious, adaptable, and eager to learn operational systems end-to-end

What Makes This Role Interesting

This role goes beyond routine operations. You’ll gain deep visibility into how systems, data, and teams connect, helping to keep the entire operational engine running smoothly. You’ll work across functions, influence process improvements, and play a key role in building scalable, reliable operational workflows.