Director (Ecommerce), Brand Impact - Global Communications Agency
- Develop and execute integrated communication strategies that deliver measurable business outcomes for eCommerce clients
- Lead the P&L for assigned client accounts, ensuring profitability and growth
- Stay ahead of industry trends and emerging platforms, particularly within eCommerce, retail tech, and consumer behavior
- Champion best practices in integrated communications across the agency
- Manage relationships with C-suite and marketing leadership at key clients
- Lead pitches and presentations for new business opportunities, particularly in eCommerce and DTC sectors
- Identify cross-selling opportunities and develop integrated service offerings
- Ensure exceptional client satisfaction and retention
- Lead, mentor, and develop a team of account managers, strategists, and coordinators
- Set performance standards and drive a culture of excellence and creativity
- Foster collaboration across PR, content, digital, and influencer teams
- Support team professional development and career progression
- Oversee the creation of innovative, integrated campaigns that break through in the eCommerce space
- Ensure all work demonstrates creativity, strategic thinking, and measurable ROI
- Balance owned, earned, shared, and paid channels to maximize impact
- Manage campaign timelines, budgets, and quality across all deliverables
- Understand eCommerce business models, customer journey, and key performance metrics (CAC, LTV, conversion rates)
- Develop strategies that support customer acquisition, retention, and lifetime value
- Leverage product launches, seasonal campaigns, and data-driven insights in PR strategy
- Navigate unique challenges of online retail including marketplace optimization, reviews and reputation, and community building
- Background in PR, communications, or marketing with leadership/management experience
- Proven track record of developing and executing integrated communications campaigns
- Demonstrated experience working with eCommerce, DTC, or retail brands (preferably digital-native)
- Strong understanding of earned media, content marketing, influencer partnerships, and digital channels
- Ability to read and interpret eCommerce metrics and translate them into PR/communications strategy
- Experience managing teams and leading cross-functional projects
- Excellent project management and organizational skills
- Exceptional written and verbal communication abilities
- Background in eCommerce, retail, or direct-to-consumer sectors
- Experience with marketing technology, CRM platforms, and analytics tools
- Knowledge of influencer marketing and community management
- Crisis communications experience
- Familiarity with media buying and paid social platforms
- Strong commercial acumen and entrepreneurial mindset
- Ability to thrive in a fast-paced, dynamic environment
- Strategic thinker with strong problem-solving abilities
- Energetic, collaborative, and adaptable leadership style
Recommended Jobs
Primary Teaching Assistant
An excellent Primary Teaching Assistant role in Edgware looking for the right TA to join. Are you a Primary Teaching Assistant looking to work in a primary school where you can help the students …
Performing Arts Technician - Harrow Secondary School
Role Category & Location Sector: Well-regarded Secondary Academy (Strong Creative Arts focus). Borough: Harrow (Outer London, England). Start Date: Permanent, full-time role commencing Janua…
Service Charge Manager
Are you experienced in leading a team within Service Charges? We have a fantastic opportunity to join Sovereign Network Group (SNG) as Service Charge Manager on a permanent basis. Based from our …
Part-Time Afterschool Nanny, Job ID J1C552R
A lovely family in Hampstead is looking for a part-time after-school Nanny to look after their school-aged daughter. This role is perfect for someone friendly, energetic and proactive who feels confi…
Psychology graduates
Psychology graduates- Teaching Assistant- North London TimePlan Education is currently looking for flexible and enthusiastic psychology graduates for full-time teaching assistant roles in several exc…
Software Security Engineer
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a qui…
Senior FX Technology Engineer
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have th…
Estate & Block Surveyor
We are building a contract talent pool for Estate & Block Surveyors to support external and communal asset surveys across estates, blocks and shared areas. The Role You will survey estates, sub-…
Nanny
Family in West London looking for an experienced ROTA nanny who speaks ARABIC to look after 2 year old baby boy. Candidate must have experience looking after toddlers and be very knowledgeable in phys…
Indirect Tax Senior Manager, Big 4 firm: £75 - 110k guide, plus car allowance
A great opportunity to join a market leading Indirect Tax Team focused on providing advisory and compliance services to the firm’s largest global clients. The team is multidisciplinary as they advi…