Business Operations Technician

Business Operations Technician

Location: Hybrid
Salary: C. £35,000
Type: Full-time

My client is looking for a Business Operations Technician to join their growing team supporting London Market operations. This opportunity would suit someone with around 18–24 months' insurance or London Market experience who is looking to build on their technical knowledge within a supportive and collaborative environment.

Working closely with broking, operations and accounts teams, you'll gain exposure to a variety of market processes and systems while developing your understanding of premium processing, documentation and Lloyd's market procedures.

Key Responsibilities

• Review slips, endorsements and supporting documentation to ensure information is complete and accurate prior to processing.
• Produce client debit and credit documentation and support the Client Market teams with day-to-day operational activities.
• Assist with the production of premium closings and related market documentation.
• Prepare and issue correspondence, including covering emails and Letters of Undertaking where required.
• Process premium transactions through internal broking systems and support market submissions.
• Produce LPANs and assist with submissions to Xchanging.
• Upload and maintain documentation within the A&S Repository.
• Investigate and respond to queries from underwriters, brokers and market processing teams.
• Support the Accounts team with premium-related queries and reconciliations.
• Assist with correction requests and general administration relating to market settlements.
• Contribute to process improvement initiatives and support ongoing technology projects.
• Attend internal and external training to further develop technical market knowledge.

Candidate Profile

• Around 18–24 months' experience within the London Market, insurance operations, broking support, underwriting support or a similar technical role.
• Good understanding of Lloyd's and London Market processes, or a strong desire to develop knowledge in this area.
• Strong attention to detail with the ability to work accurately in a fast-paced environment.
• Confident user of Microsoft Office, particularly Excel, Word and Outlook.
• Strong organisational skills and ability to manage multiple priorities.
• Comfortable communicating with colleagues, brokers, underwriters and external stakeholders.
• Experience using Xchanging, A&S, PPL or other London Market systems would be beneficial but is not essential.
• Positive attitude and willingness to learn and develop within a technical operations role.

Opportunity

This is an excellent opportunity for someone looking to take the next step in their London Market career. The role offers exposure to a broad range of market operations, ongoing training and development, and the chance to work alongside experienced professionals within a highly respected business.