Investment Banking - Infrastructure Application Support - Linux/Unix/AWS/IBM WebSphere/ServiceNow

Investment Banking - Infrastructure Application Support - Linux/Unix/AWS/IBM WebSphere/ServiceNow

What you will be doing:

• Provide 2nd line production operational support for Linux/UNIX application services, many of which are business critical.
• Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support
• Provide remote and onsite support for internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod.
• Manage and escalate problems as appropriate.
• Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place.
• Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.
• Implement Changes or fixes to applications. Support other technical changes being made which affect the Business Systems. Follow the Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.

Key Skills/Experience

• Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment.
• Must have strong experience of supporting Applications using Amazon Web Services (AWS).
• Experience of supporting IBM WebSphere MQ
• Experience of Release Management processes for the deployment of application packages from development through to production environments.
• Knowledge of ITIL framework (understanding of Incident, Problem, Change)
• Experience with WebSphere Application Server and Apache Tomcat
• Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components.
• Scripting skills in languages such as Shell and Python
• Experience of running queries against PostgreSQL and DB2 databases.
• Supporting Applications in a windows environment (preferred)
• Experience of providing cross training on application solutions and operational processes to colleagues. (preferred)
• Professional qualifications/certifications
• Bachelor's degree or equivalent
• Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services
• Industry standard IT certification - AWS/RHEL/IBM MQ (preferred)
• ITIL certification (preferred)

Hybrid working - Central London based - candidate must be eligible to work in the UK

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