Senior CRM Manager
Senior CRM Manager
£60,000 – £70,000
London (Hybrid)
What you’ll be doing
- Lead the development and execution of the CRM strategy to boost engagement, retention, and lifetime value.
- Manage and mentor a CRM Executive, ensuring campaigns are delivered to a high standard.
- Deputise for the Head of Marketing, representing the team in cross-functional projects and senior meetings.
- Drive personalisation, automation, and data-led improvements across CRM activity.
- Collaborate with wider teams to align CRM with overall business priorities.
- Troubleshoot and resolve CRM challenges quickly and effectively.
- Proven CRM expertise with experience running multi-channel campaigns (email, SMS, push, WhatsApp).
- Strong leadership skills you’ll have managed and developed team members.
- Exposure to wider marketing disciplines (SEO, content, paid, social, product marketing).
- A collaborative mindset with experience working across multiple departments.
- Excellent communication and project management skills.
- Proficiency with CRM and analytics tools (e.g. Braze, HubSpot, Google Analytics).
This is a chance to take real ownership in a growing business, influence at senior level, and be part of a marketing team that values collaboration and innovation. You’ll enjoy a flexible working model (just one office day every two weeks), alongside the opportunity to shape strategy and step up into a leadership role. Other great benefits include private health care plan, discounted gym membership, longevity bonus and cycle to work scheme.
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