Hospitality Assistant

Job Details

Hospitality Assistant London Contract: Full Time, Permanent
Salary: 14.85
Hours: 40 per week

A British luxury fashion house headquartered in London. Catering for between 500 - 1000 people daily and we offer a full service all day café and Coffee Bar along with Daily tea points deliveries and some high end hospitality. Additional benefit of this location is great transport links to the location.

We are looking for a hospitality assistant to join our team at Burberry our prestigious location in London.

You will ideally have previous experience of working within a fast-paced catering environment as a hospitality assistant or supervisor.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

ROLE REQUIREMENTS (TASKS & RESPONSIBILITIES)
Hospitality and Service

• Provide friendly, efficient, and professional service to staff, and guests.
• Assist with setting up and serving food and beverages for meeting rooms, hospitality functions, and special events as well as helping in the cafe daily operation
• Ensure all service areas are presented to a high standard before, during, and after service.
• Respond promptly and courteously to customer requests, ensuring an excellent dining experience.

Food Preparation and Presentation

• Assist with the preparation of hot beverages and snacks as directed by Manager or Supervisor.
• Ensure food is presented attractively and in accordance with school and company standards.
• Support with replenishing food and beverage stations during service.

Cleaning and Hygiene

• Maintain high standards of cleanliness across all hospitality and service areas, including dining rooms, kitchens, and event spaces.
• Follow all food safety and hygiene regulations, ensuring compliance with company and legal standards.
• Dispose of waste responsibly, ensuring recycling and composting practices are followed.

Team Support and Communication

• Work collaboratively with the team to ensure smooth day-to-day operations.
• Provide support for colleagues during events or absence, ensuring all tasks are completed to a high standard.
• Communicate effectively with team members to ensure dietary needs, allergen requirements, and timelines are met.
Event and Function Assistance
• Assist in setting up, serving, and clearing down for events, functions, or hospitality services.
• Ensure high-quality service delivery in line with Thomas Franks standards.

GENERAL RESPONSIBILITIES
• Attend team meetings, briefings, and training sessions as required.
• Uphold a professional appearance and high standards of personal hygiene.
• Undertake other reasonable duties as directed by the Seniors.
• Provide occasional support to other Thomas Franks locations or teams when needed.

PERSON SPECIFICATION (Skills, Competencies & Abilities)

• Organised and detail-oriented with strong time management skills.
• Proactive, adaptable, and reliable in a fast-paced environment.

Knowledge and Competencies
• Basic understanding of food hygiene and safety regulations.
• Level 2 Food Hygiene qualification (or willingness to obtain).
• Experience working in a professional kitchen environment is desirable but not essential.

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.