Operations & Customer Service Administrator

Operations & Customer Service Administrator

Location: Rainham, Essex RM13, UK
Employment Type: Full-time, Permanent
Shifts: 8:30am - 5:00pm (Mon-Fri)
Salary: £24,800

Role Purpose

This role is designed to deliver seamless operational support and outstanding customer service.
You will be responsible for coordinating logistics, managing supplier and delivery schedules, processing orders, and acting as the first point of contact for customers - ensuring a smooth end-to-end experience.

Key Responsibilities

Operations Support

Schedule works into the operations scheduler and maintain accurate timelines
Generate supplier purchase orders and track delivery paperwork
Book and manage delivery logistics, liaising with delivery partners as needed
Audit labour and logistics invoices for accuracy
Monitor inbound deliveries and ensure timely order completion
Close completed orders in the internal system

Customer Service

Act as primary contact for customer queries (phone, email, and in person)
Process customer orders and maintain accurate order records
Liaise with internal teams to resolve customer issues promptly
Proactively communicate order status updates to customers
Ensure a positive customer experience and uphold service standards

Key Skills & Experience

Previous experience in operations administration or customer service roles
Strong attention to detail and organisational skills
Excellent communication skills, both written and verbal
Ability to multitask and work to tight deadlines
Proficiency with MS Office (Word, Excel, Outlook)
Problem-solving mindset and willingness to collaborate across teams
Desirable: qualification in Business Administration or Health & Safety

Personal Attributes

Team player with a proactive, can-do attitude
Able to stay calm under pressure and maintain professionalism
Customer-focused, with a commitment to delivering quality service
Analytical thinker with ability to spot inefficiencies and suggest improvements
Full driving licence is admirable but not essential (due to location)

Benefits

Company pension
Private medical insurance & health & wellbeing programme
Life insurance
Additional leave & sick pay
Cycle-to-work scheme
Company events & staff discounts
On-site parking