Senior Claims Advocate

Job Title: Senior Claims Advocate

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time - Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).

• Good work life balance - flexibility to suit you.

• Competitive salary.

• Life Assurance at X4 of your base salary.

• Group Income Protection.

• Generous Annual Leave entitlement.

• Private Medical Insurance.

• Group annual bonus scheme.

Purpose of the Role:

To lead the delivery of a market ‑ leading claims advocacy service, with accountability for the management and resolution of high ‑ profile, complex claims for key strategic clients.

This role goes beyond technical claims handling, it is a senior client leadership position. The Claims Advocate acts as the primary relationship owner for one of our largest and most important clients, responsible for driving both service excellence and long-term commercial value.

A Claims Advocate at this level is a strategic partner to the client and the business. They combine deep technical expertise with strong commercial awareness, ensuring claims outcomes support not only policy response but also broader client objectives and relationship growth.

They lead from the front, setting the claims strategy, aligning internal stakeholders, and confidently engaging with clients, brokers, and insurers. Through expert communication, negotiation, and policy analysis, they present clear and compelling positions that deliver the best possible outcomes.

In parallel, they bring leadership and management capability, supporting the development of the wider team, overseeing workload allocation, and maintaining high-performance standards across the portfolio.

Particating challenges, managing stakeholder expectations, and maintaining a firm grip on both the technical and commercial aspects of the relationship, they ensure consistent delivery, strong client advocacy, and sustainable business growth.

Main Responsibilities:

· Lead the proactive management of high-profile, complex claims across key business lines (including Canadian Casualty, Property, and E&O), taking full ownership of delivery for a major strategic client account

· Act as the primary client contact, overseeing the full claims relationship, aligning technical claims strategy with broader commercial objectives, and ensuring a consistently high level of service and value

· Identify coverage opportunities and potential issues early, shaping strategy and working closely with clients and insurers to secure optimal outcomes

· Present clear, well-structured claims positions to clients and insurers (written and verbal), confidently leading discussions, managing challenges, and driving resolution

· Maintain control of the claims lifecycle, ensuring insurer engagement, agreement, and timely payment, with robust oversight of financial flows to the correct beneficiaries

· Provide strong stakeholder management, ensuring seamless communication between clients, insurers, experts and internal teams, and escalating issues where appropriate

· Build and maintain senior relationships with clients, insurers and market contacts, reinforcing trust, credibility and long-term account value

· Work closely with broking colleagues to support placement strategy, including the provision of claims insights and data to strengthen renewals and client positioning

· Collaborate with accounting teams to ensure efficient resolution of funding, queries and reconciliations, maintaining accuracy and control

· Lead by example within the team, managing workload distribution, maintaining high performance standards, and supporting the development of junior colleagues

· Maintain awareness of market developments, using insight to inform client strategy and enhance claims outcomes

Qualifications & Experience:

· Undergraduate degree in business, law, economics, or engineering preferred but not required.

· At least DIP CII, or ideally ACII qualified.

· At least 5 years’ experience with a broker, insurer, lawyer, or loss adjuster handling claims.

Person Specification:

Ability to use Word, Excel and PowerPoint.

• Strong numeracy skills.

• Strong communication skills, both oral and written.

• Ability to work effectively as part of a team.

• Ability to work under pressure and meet deadlines.

· Proactive and ambitious – willing to take on challenges and grow technically and professionally.

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.

• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.

• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

#PFI

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies:

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.