Regional Operations Manager
Location: North London
Salary: Competitive + Package We are seeking an experienced Regional Operations Manager to lead the delivery of Hard and Soft FM services across a PFI/PPP portfolio. This is a senior leadership role with responsibility for contract delivery, client relationship management, compliance, financial performance, and people leadership. Key Responsibilities * Oversee operational delivery of FM services across multiple sites to agreed KPIs and SLAs. * Ensure compliance with PFI/PPP obligations, statutory requirements, and health & safety standards. * Act as the senior point of contact for clients, building strong long-term partnerships. * Drive performance improvement and implement best practice across the portfolio. * Manage budgets and lifecycle funds, working with commercial teams on efficiency and risk mitigation. * Lead and develop a team of contract managers, fostering a positive, inclusive culture. * Identify and mitigate risks, ensuring resilience in service delivery. * Champion customer experience and continuous improvement. About You * Proven track record in delivering large-scale FM contracts (PFI/PPP essential). * Strong leadership skills with experience managing diverse teams across multiple sites. * Commercially and financially astute, with experience managing profit & loss. * Knowledge of public sector contracts in health, education, or local authority environments. * IOSH/NEBOSH qualified. * Experienced in delivering Hard FM/Technical FM services at senior level. * Strong communication, organisational and stakeholder management skills. * Willingness to travel across multiple sites. This is an opportunity to join a leading organisation and take ownership of a high-profile portfolio. If you have the senior FM leadership experience required, we would like to hear from you. Apply now for further details
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