Senior Delivery Manager

Senior Delivery Manager

Currys London Campus at Waterloo
Fixed Term Contract - 9 Months
Full Time
Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Currys is going through an exciting period of change, with the Technology Team at the driving seat. This is an exciting opportunity for someone with a passion for Technology to support the Transformation of our business.

This role will sit within our Delivery team which is at the driving seat for leading strategic change across Tech Enablement projects and programmes. The role of the Senior Delivery is a key enabler to this transformation.

The role will lead the technical delivery of large sized Delivery s and work in partnership with senior business stakeholders, Finance, Procurement and wider business and technical functions to manage projects through the full lifecycle (definition, design, build, test, implementation and handle to support) to aid the realisation of the Currys strategic vision.

Key Responsibilities:

• Takes responsibility for the management of and successful execution of large, high-profile Tech and Transformation projects that span across multiple business units and areas totalling over £1m in cost
• Work in collaboration with project sponsors and key stakeholders within the business to ensure shared ownership for the delivery of project outcomes;
• Lead complex cross-functional change into the organisation through the application of ‘best in class’ projects, programme and change management
• Own senior Delivery stakeholder relationships and engage the business more broadly with project communications
• Develop high performing Delivery teams, with good knowledge management, who work in collaboration with the business
• Establish and sustain an effective governance framework to ensure the appropriate level of oversight and control is in place across their projects
• Co-ordinate the definition and delivery of detailed business requirements through collaboration with the business, IT and other 3rd parties
• Take ownership for key project deliverables (such as the plan and budget) across the project lifecycle and applies appropriate methodologies to support the achievement of wider project aims and objectives
• Ensures a high standard of project governance
• Ensures that comprehensive project, quality, and risk plans are prepared and proactively managed
• Manages and communicates project interdependencies clearly
• Ensures that realistic and accurate estimates of costs, timescales, quality and resource requirements are agreed and proactively manages any deviations through to project closure

Required Skills & Experience:

• Proven experience implementing Delivery in Credit, for example consumer credit and trade in / renew
• Experience implementing Delivery involving systems integration (experience of MuleSoft would be beneficial), SaaS in a retail environment is preferred
• Experience in managing 3rd party vendors and working with outsource partners, and contracting and ongoing supplier management * Experience with Atlassian products (JIRA/Confluence)
• Proven ability to communicate to stakeholders at the appropriate level and build effective working relationships (will often need to have technical discussions with SME's to articulate design solutions or reconfirm requirements)
• Extremely strong organisational skills in manging multiple teams (including offshore) in order to deal with issues/risks/defects/deliverables/design queries etc.
• Willing to be flexible to meet tight deadlines. May require commitment to work beyond contracted hours from time to time to support deployments and deal with urgent issues impacting deployments
• Must be able to hit the ground running at pace
• Expert knowledge of financial forecasting and budget management and control
• Ability to work with ambiguity and create clarity through well-honed critical thinking skill
• Experience with point-of-sale finance, credit decisioning/scoring platforms, and lender or credit provider integrations
• Experience with trade-in and device buyback platforms, valuation engines, and partner/reseller integrations (e.g. trade-in and recommerce providers)
• Understanding of residual value, grading, and refurbishment/recommerce operational processes
• Desirable: Knowledge of consumer credit regulation and compliance (e.g. FCA Consumer Duty, CCA, affordability and creditworthiness assessment requirements)
• Desirable: Project Management Certification; Prince2, PMP or Agile

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
• Private Medical Insurance
• Life Assurance
• Fantastic Colleague Discounts on Tech with Currys and iD Mobile
• Hybrid Working (with an expectation to meet in person 2-4 times per month)

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.