Senior Repairs Manager
- Lead the delivery of responsive repairs services, ensuring works are completed safely, efficiently, and within agreed service standards.
- Manage and develop in-house maintenance and repairs teams to maximise productivity, performance, and customer satisfaction.
- Oversee the management and resolution of damp and mould cases, ensuring a proactive and resident-focused approach.
- Lead the operational management of disrepair cases, working closely with surveyors and legal representatives where required.
- Drive performance across voids management, reducing turnaround times and improving re-let outcomes.
- Monitor and improve KPI performance, customer satisfaction, backlog management, and work-in-progress levels.
- Manage repairs and maintenance contractors, ensuring compliance with contractual obligations, service standards, and value-for-money objectives.
- Oversee operational budgets and support effective financial management across repairs services.
- Develop and implement service improvement initiatives to enhance performance and resident experience.
- Support emergency response arrangements and major incident management where required.
- Produce and present operational performance reports to senior stakeholders.
- Build strong working relationships with residents, contractors, consultants, and internal teams.
- Promote a culture of accountability, collaboration, health and safety, and continuous improvement.
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