French speaking Customer Technical Support in City of London

Job description

FRENCH SELECTION (FS)

French speaking Customer Technical Support

**Graduate/Entry Level scheme – no previous experience required for this role**

Location: Central London

Hybrid work 2 days a week in the office past probation period

Salary: £33,000 per annum

Ref: 5489F

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5489F

Website:

A globally successful and rapidly expanding SaaS provider with offices in different parts of the world.

Main duties:

Customer facing role where you will be engaging with clients daily to answer queries, troubleshoot issues, and provide guidance.

This is a role which will provide you fantastic opportunities to progress within a company committed to supporting their staff to grow internally and rewarding talent and expertise

Graduate/Entry Level scheme – no previous experience required for this role

The role:

- Provide customer support by resolving system user issues and addressing customer queries in a timely and effective manner

- Advise users on how to make the most of the system's functionality, offering guidance tailored to their specific workflows

- Assist customers in configuring the system to suit their business requirements, ensuring optimal use and alignment with operational goals

- Proactively gather feedback and ideas for new features and services to support continuous system improvement.

- Conduct on-site visits to assess system usage and identify opportunities to enhance efficiency and adoption

- Collaborate with internal teams to support the testing and validation of system releases, helping to ensure updates meet user needs and maintain high standards of quality

The candidate:

- Fluency in French is essential (written and spoken)

- Achieved a 2:1 or above at Bachelor’s-level in any degree subject (STEM preferred)

- Excellent A-levels, ideally including an A-level in Maths.

- Good communication skills and ability to engage with customers in a positive manner

- Logical mindset and good problem solving skills

- Eager to progress and enthusiastic to learn and develop new skills

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Casual / Part Time Jobs

Published at

10-09-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English