Customer Driver - Mayfair - PCO essential

Job Details

We have a vacancy for a Customer Driver to join our thriving team on a full time basis. This role will involve both driving duties and parking customers’ vehicles, requiring excellent attention to detail, strong vehicle-handling skills, and a consistently smart and professional appearance. This role requires full flexibility to work a variety of shifts within a 24-hour business.

Key Competencies & Duties include:

• Provide safe, punctual, and comfortable transportation for members, VIP guests, and senior management.
• Park and retrieve customers’ vehicles safely and efficiently.
• Deliver exceptional customer service while maintaining total discretion and confidentiality.
• Ensure vehicles are maintained to the highest standard of cleanliness and presentation.
• Demonstrate a clear understanding of members’ needs and tailor service accordingly.
• Maintain positive, professional relationships with high-end clientele.
• Communicate clearly, politely, and professionally with members, guests, and colleagues.
• Plan routes efficiently using strong working knowledge of London roads.
• Be flexible and responsive to changing operational requirements in a 24-hour environment.
• Work collaboratively as part of a team to support the smooth running of the operation.
• Good knowledge of, and experience working with, high-end / VIP customers.
• Excellent working road knowledge of London and surrounding areas.
• Strong communication and organisational skills.
• Calm, professional, and polite approach at all time.
• High level of discretion and attention to detail, particularly when handling members’ vehicles.
• Applicants should hold a PCO licence and a full UK driving licence.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.