Charter Delivery Coordinator in Kingston Upon Thames

Job description

About the Company

Air One is dedicated to providing exceptional charter flight services, ensuring seamless coordination between our customers and airline partners. Our mission is to facilitate efficient and successful charter flight operations while fostering a culture of teamwork and excellence.

About the Role

The Charter Delivery Coordinator is responsible for ensuring seamless coordination between Air One customers and airline partners to facilitate efficient and successful charter flight operations. This role involves managing flight schedules, documentation, and communication to maintain smooth operational workflows.

Responsibilities

Flight Coordination:

• Understand client requirements and set up flights accordingly.
• Adhere to Standard Operating Procedures (SOPs) when coordinating flights with customers and airline partners.
• Monitor live and ferry flight operations, ensuring customers receive timely updates.
• Notify clients of schedule changes, de-icing occurrences, and other operational impacts.
• Identify and escalate critical issues to the commercial team as necessary.

Documentation & Compliance:

• Obtain and verify required documents for permits, including Air Waybills (AWBs).
• Ensure AWB reconciliation is completed with customers.
• Provide AWB stock to customers when required.

Ground & Cargo Handling:

• Liaise with clients to confirm ramp handler and warehouse/ground handler details.
• Define customer responsibilities for ULD build-up, breakdown, and cargo handling at departure and arrival points.
• Communicate deadlines and ensure timely cargo delivery to the departure airport.

Operational Support & Communication:

• Serve as the primary point of contact between customers and airline partners for flight operations.
• Maintain clear, real-time communication with all stakeholders to ensure smooth execution of flights.
• Assist with other operational tasks as required.

Qualifications

• Higher diploma or degree in Aviation Management – highly desirable.

Required Skills

• Ability to work in a structured and methodical manner in a fast-paced, time-sensitive environment.
• Strong prioritization and problem-solving skills to manage multiple tasks efficiently.
• Strong interest in airline operations - essential.
• Ability to work proactively under pressure, including during unsociable hours if required.
• Proficiency in MS Office applications, including Word, Excel, Outlook, and Teams.
• Experience in airline or ground operations - highly desirable.

Equal Opportunity Statement

Air One is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals and are dedicated to creating an inclusive environment for all employees.

Extra information

Status

Open

Education Level

Secondary School

Location

Kingston Upon Thames

Type of Contract

Casual / Part Time Jobs

Published at

15-11-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English