Experience Executive at Plotpackers
Location: London Offices Contract: Full-time Company: Plotpackers
About Plotpackers
Plotpackers creates unforgettable group adventures for curious, open-minded travellers. We specialise in immersive, well-designed experiences that balance adventure, culture, and community, all delivered with strong operational foundations and commercial clarity.
We’re now looking for an Experience Assistant to support the planning, coordination, and delivery of our trips. This role is ideal for someone who loves logistics, thinks in detail, understands risk, can confidently use CRMs such as Hubspot / Salesforce, and can balance customer experience with commercial reality. This is for someone ready to learn quickly in a fast-paced startup environment.
The Role
As an Experience Assistant, you’ll work closely with our experience and operations team to:
Own itinerary planning and refinement
Coordinate, contract & onboard supply partners
Oversee supplier coordination and logistics
Help assess operational risks and contingencies
Ensure trips are commercially viable while remaining exceptional for customers
Ensure exceptional customer experience
Contribute to smooth, safe, and memorable group travel & experiences
What We’re Looking For
Strong organisational and planning skills
An interest in community, adventure, group, or experiential travel
Ability to think through logistics, timing, and operational detail
Awareness of risk and safety considerations
Commercial common sense and customer-first thinking
Clear written communication
Previous travel or operations experience is a plus, but not essential.
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