Customer Insight and Performance Analyst FTC

Customer Insight & Performance Analyst
Islington
Up to £40,499
Fixed Term Contract until November 2026

Hyde is looking for a Customer Insight & Performance Analyst to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Customer Insight & Performance Analyst at Hyde, you will play a key role in collecting, analysing, and reporting performance and customer feedback data. Your insights will help colleagues across the business understand customer experiences, identify areas for improvement, and ensure services meet both contractual and customer expectations.

Key Duties

• Collect, analyse, and report performance data against contractual and non-contractual requirements.
• Manage the ongoing collection and reporting of customer satisfaction and feedback data.
• Investigate performance variances, provide insights into underperformance, and recommend improvements.
• Scrutinise data accuracy across subcontractor systems and work with colleagues to resolve data and performance issues.
• Design and deliver quantitative research surveys and reports to support decision-making.

Why Join Hyde?

Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Customer Insight & Performance Analyst we’re seeking someone who can bring:

• Proven experience in performance analysis and/or customer insight.
• Strong analytical, communication, and stakeholder engagement skills.
• A proactive mindset and passion for using data to improve customer experience.
• The ability to design and interpret research surveys, and present insights clearly to a range of audiences.
• Strong attention to detail and ability to complete reports to the highest levels of accuracy.
• Strong Excel skills and experience of Power BI desirable

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.