Director of AI & Automation

Job reference number 332565

Director of AI & Automation

Competive Salary 18% bonus potential, 25 days annual leave and pension

Full time

Permanent

London Farringdon x3 days a week

A re you ready to shape the digital future of one of the UK’s most iconic organisations? Royal Mail is seeking a visionary Director of AI & Automation to lead enterprise-wide transformation through cutting-edge technologies. This is your opportunity to drive innovation, efficiency, and intelligent automation at scale.

About the Role

As Director of AI & Automation, you’ll spearhead the strategic integration of Artificial Intelligence and automation across Royal Mail. You’ll identify high-impact use cases, embed intelligent solutions into core business functions, and deliver measurable outcomes that enhance productivity, quality, and customer experience.

You’ll lead a team of 5–20 direct reports and manage a wider matrix organisation and supplier ecosystem impacting over 500 colleagues. With direct accountability for up to £10m in annual tech spend and the potential to unlock £30–80m in business benefits, your influence will be felt across every corner of the organisation.

Key Responsibilities

• AI Strategy & Adoption: Define and execute a transformative AI roadmap aligned with business goals.

• Cross-Functional Integration: Embed AI into logistics, customer service, finance, HR, and more.

• Power Platform Enablement: Drive low-code automation using Microsoft Power Automate and Power Apps.

• Use Case Delivery: Build and manage a pipeline of high-value AI initiatives from concept to scale.

• Governance & Ethics: Ensure responsible AI use, data integrity, and regulatory compliance.

• Change Leadership: Champion cultural and behavioural change to support digital adoption.

• Vendor Management: Evaluate and manage technology partners for scalable, secure solutions.

• Performance Tracking: Define KPIs and report on efficiency, cost savings, and user satisfaction.

• Innovation Leadership: Stay ahead of emerging trends and foster a culture of experimentation.

What You’ll Bring

• Proven leadership in AI, automation, or digital transformation within large organisations.

• Deep understanding of AI technologies (ML, NLP, computer vision) and enterprise applications.

• Hands-on experience with Microsoft Power Platform tools.

• Strong stakeholder engagement and change management skills.

• Strategic mindset with a bias for action and measurable impact.

• Expertise in budgeting, forecasting, and financial impact analysis.

• Knowledge of responsible AI principles and compliance frameworks.

Why Join Royal Mail?

• Lead one of the most ambitious AI transformations in the UK.

• Work at the intersection of technology, strategy, and innovation.

• Influence the future of services that touch millions of lives daily.

• Be part of a purpose-driven organisation with a proud heritage and bold vision.

Apply Now

If you’re a strategic thinker, a tech innovator, and a change leader ready to make a national impact—this is your moment. Apply today and help us deliver smarter, faster, and more sustainable services.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: 17th November 2025 . Please note, this advert may close early if the appropriate number of applications has been reached.

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