Contract Support

Job role: Contract Support – ZSL

Location: London Zoo

Hours: 8am-5pm Monday-Friday

Salary: 30-33k DOE

Overview

To operationally deliver services to ZSL in line with the Pareto contract, providing

exceptional customer service and business support.

Main duties

• Manage CAFM system as key user on site including PPM records, reactive and

reporting

• Plan and arrange call outs, maintenance visits, delivery of materials within

contracted SLAs

• Schedule contractor attendance on site and ensure correct documentation is in

place and reviewed, stakeholders have been communicated with and Pareto teams

are aware

• Review subcontractor performance and feedback

• Actively identify/implement innovation across the contract to enhance performance

and continue to meet client expectations

• Ensure QHSE documentation such as toolbox talks, training and competency records,

logbooks, subcontractor documentation, hazard reports etc are maintained and

readily available in line with health and safety legislative regulations using relevant

systems eg CAFM system

• Carry out QHSE audits alongside wider Pareto team

• Actively plan and review engineer team works on site alongside Pareto teams in

conjunction with CAFM system

• Review and upload inspection paperwork, raising and coordinating remedials with

Supervisors and Maintenance/Technical Managers

• Contribute to monthly customer report

• Manage fleet of vehicles on site

• Familiar with daily operations and the scope of the contract eg which services are

covered, and which are chargeable

• Responsible for monitoring CAFM systems, email inboxes, radios, calls and

responding promptly in a professional manner

• Raise POs, quotes and jobs in a timely manner

Essential:

• Previous experience in a similar role, ideally within facilities management

• Strong organisational and time management skills with the ability to handle multiple

priorities

• Ability to work on site 8am-5pm Mon-Fri

• Detail orientated approach with strong problem-solving skills and proactive attitude

towards improving processes

• Excellent communication and interpersonal skills with the ability to collaborate

effectively with a range of stakeholders

• Full proficiency in a range of Microsoft applications and strong administration skills

• IOSH Managing Safely

• Excellent telephone and email manner

• Attention to detail

• Quick to adapt to new software and procedures

• Keen to learn and develop new skills

Desirable:

• Experience using a CAFM system

• Experience managing contractors on site