MASH Business Support Officer

3 Month Contract With A Local Authority

Purpose of the Role

To provide high-quality, efficient, and responsive business support to the Multi-Agency Safeguarding Hub (MASH), a fast-paced, frontline service within Children’s Social Care. The postholder will be responsible for processing sensitive referrals, gathering and uploading information from multiple systems, and ensuring all data is accurately recorded to support effective decision-making for safeguarding children and families.

This role is ideal for an experienced Business Support Officer with a background in children’s services, who is confident using multiple databases and systems, thrives in a high-pressure environment, and works well as part of a team.

Key Responsibilities

• Provide timely and effective administrative support to the MASH team, including logging and tracking referrals on relevant case management systems.
  

• Gather and input information from a range of partner systems (e.g., health, education, police, housing) into the MASH database to support safeguarding decisions.
  

• Complete background checks, ensuring accuracy, attention to detail, and compliance with data protection and confidentiality requirements.
  

• Upload, update, and maintain case information within agreed timescales, ensuring records are clear, accurate, and accessible.
  

• Monitor shared mailboxes and triage incoming enquiries in line with service protocols.
  

• Liaise professionally with internal teams and external agencies to obtain and share relevant information.
  

• Support the MASH team with general administrative tasks, including scheduling meetings, preparing documents, and taking minutes when required.
  

• Work collaboratively within the team, sharing responsibilities to ensure the smooth running of the service.
  

• Manage and prioritise a busy workload in a fast-paced environment, often to tight deadlines.
  

• Maintain confidentiality and professionalism at all times, particularly when handling sensitive or distressing information.
  

Requirements

• Previous experience working in a Business Support or administrative role, ideally within Children’s Services or a safeguarding environment.
  

• Good working knowledge of information gathering processes and understanding of the importance of accurate data handling.
  

• Experience using multiple systems/databases confidently and accurately (e.g. case management systems such as Liquidlogic, EHM, Frameworki, Mosaic).
  

• Understanding of the role of MASH and the safeguarding process (or a willingness to learn quickly in post).
  

• Strong working knowledge of confidentiality, GDPR, and data protection practices.
  

• Excellent attention to detail and data accuracy.
  

• Strong IT and digital skills, including Microsoft Office (Word, Excel, Outlook).
  

• Ability to manage a busy and varied workload while working to tight timescales.
  

• Strong communication and interpersonal skills, both written and verbal.
  

• Able to remain calm and focused when working under pressure.
  

• Works well as part of a team and independently.
  

• Professional, reliable, and committed to high standards of work.