FLAGSHIP MANAGER - LDN FLAGSHIP (9 MONTH MAT COVER)

PURPOSE & IMPACT ON ORGANIZATION

• Support the Brand Flagship Senior Manager in managing a high-volume, strategically positioned store

• Represent the adidas brand and product in the most impactful way

• Lead the team within a designated area of the Flagship Store to deliver outstanding consumer experience and maintain high operational and brand standards

• Collaborate with Market and Global teams to implement the strategic direction of the Brand Flagship concept

DRIVING BRAND EXPERIENCE

• Amplify the Brand with every decision and action

• Ensure event and Visual Merchandising execution at the highest standards

• Fuel Brand passion within the team

• Embody and support retail skills that reflect the Brand

DRIVING STORE PROFITABILITY

• Meet or exceed store sales and profit targets

• Manage resources within the designated area to deliver a leading shopping experience

• Ensure proper execution of policies, procedures, initiatives, and directives

KEY ACCOUNTABILITIES

• Deliver exceptional consumer experience tailored to the Brand Flagship

• Foster a positive, consumer-centered, authentic, and active store culture

• Understand the strategic importance of the Brand Flagship and support brand advocacy

• Provide input to the Senior Manager for feedback to departments and global teams

• Coach associates to drive sales and meet KPIs

• Support hiring, development, and performance of high-performing employees

• Foster collaboration with global and Market Retail teams

• Provide feedback on programs, initiatives, and store needs

• Communicate product and operational needs to the Senior Manager

• Act as Brand ambassador in the local community

• Ensure consistent implementation of global programs and strategies

• Support performance management, succession planning, recruiting, and development activities

• Promote a high-performance culture with clear expectations and accountability

• Support training and execution across business, operations, sales/service, and visual merchandising

• Coordinate with Regional Trainer to ensure Retail Standards training

• Complete all record keeping for applicants, hires, payroll, appraisals, disciplinary actions, and terminations

KNOWLEDGE, SKILLS & ABILITIES

• Strong financial acumen and ability to influence outcomes

• Critical thinking and creative problem-solving skills

• Effective response to sensitive inquiries or complaints

• Sound judgment in resolving problems aligned with standards and policies

• Strong leadership, interpersonal, and communication skills

• Ability to collaborate and influence across departments and levels

• Comfortable in a matrix organisation

• Thrives under ambiguity and advocates for change

• Open to feedback and maintains composure under stress

• Passion for the adidas brand and sport

• Proficient in MS Office (Outlook, Excel, Word, PowerPoint) and other software (Internet, POS Systems)

QUALIFICATIONS

• Demonstrated business management skills with P&L ownership (min £8M), franchise leadership, or comparable experience

• 5 years of fashion retail management experience with a leading global brand

• Leadership role in a branded organisation focused on brand experience

• Minimum 5 years of relevant market experience with a high street leader

• Successful leadership of a team of 40+ people

• Fluent in English (speaking, reading, writing); fluency in another language highly desirable