Senior Media Ops Manager, Digital

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase. 

Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households - representing nearly every home in the UK - Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve business’s greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in-store and via its offsite partners, all while enhancing the shopping experience for its customers. 

We’re looking for a talented Senior Media Ops Manager, Digital who expects more from their career. Sitting within the Tesco Media Operations team, this role will lead a high‑performing team of Campaign Management professionals to deliver seamless execution of campaigns across all digital channels. You'll bring strategic expertise across the full campaign delivery lifecycle whilst actively engaging senior stakeholders in Media Sales, Account Management, and Media Enablement. As a key member of the leadership team, you’ll shape how we operationalise excellence, ensuring our campaigns drive impact at scale for Tesco Media and our clients.

What you'll be working on

• Lead, motivate, coach, and develop a team of Campaign Managers in the delivery of all Onsite and Onsite related campaigns.
• Own campaign delivery for all Onsite Digital campaigns across various onsite channels.
• Monitor KPIs and adjust strategies in line with business goals.
• Be the expert in our systems, tools and processes.
• Handle escalations within the team.
• Champion continuous improvement by surfacing campaign related issues to a wider forum of partners and being a driver of change.
• Drive efficiency and change - identify tools and processes that drive efficiency for our teams and customers.
• Allocate resources appropriately and monitor workload balance.
• Provide clear direction aligned to Tesco UK Media Client Services strategy and guidelines.
• Support Media Sales and Account Management in maximising revenue within channel guardrails.
• Plan and integrate new digital propositions seamlessly.
• Maintain compliance through close links with Ad Policy and Legal teams and adherence to platform policies.
• Stay ahead of industry trends and share best practice across Tesco UK Media teams.

What we expect from you

• Significant experience in digital advertising, operating at a senior level with a strong track record of team management.

• Deep knowledge of the digital advertising industry and ad serving tech.
• Strong analytical skills; comfortable analysing data and reports to troubleshoot problems and identify new opportunities for improvement.
• Experience in successfully leading teams through change is highly preferred.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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