Head Waiter - Serra

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The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As Head Waiter, you will be central to the food and beverage experience across our restaurant outlets, In-Room Dining, and event operations — combining exceptional guest-facing service with the leadership presence to guide, support, and inspire the team around you. The embodiment of Rosewood’s Relationship Hospitality, you deliver intuitive, personalised service while ensuring those alongside you are performing at their very best.

Key Responsibilities

• Set the standard on the floor — leading by example through attentive, personalised service and supporting associates through briefings, in-service coaching, and a genuinely collaborative approach.
• Provide warm, professional service to guests, anticipating individual needs and offering confident menu guidance, allergen awareness, and food and wine pairings that elevate the dining experience.
• Oversee table presentation, service flow, and timely clearance, taking responsibility for the overall standard of the floor and handling any guest concerns with discretion and ownership.
• Lead the team confidently in the absence of management, making sound decisions that prioritise both the guest experience and the wellbeing of associates.
• Take full ownership of opening and closing procedures, mise en place, and daily preparations — ensuring every shift begins guest-ready and runs without interruption.

About You

• Connection — You cultivate warm, authentic relationships with guests and colleagues, fostering a collaborative team environment and leading briefings that motivate and prepare those around you.
• Guest-Centricity — You anticipate individual needs, personalise every interaction, and take pride in service that consistently reflects the standard of a five-star environment.
• Influencing — You articulate menu offerings with confidence, clarity, and genuine enthusiasm, sharing your knowledge with junior associates to raise the collective standard of the team.
• Integrity — You uphold service etiquette and operational protocols without compromise, taking personal responsibility for a safe, well-ordered, and impeccably presented environment.
• Drive — You bring energy and focus to every service period, taking full ownership of preparation and continuously developing your menu knowledge — including ingredients, allergens, and pairings.
• Adaptability — You embrace flexibility across different outlets and service environments, remaining calm and solution-focused when priorities shift and proactively contributing ideas that improve the guest experience.

What we can offer you

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.