Account Manager

We are looking for an experienced Account Manager who lives and breathes social media platforms and content creation to join our rapidly growing agency working on a range of national and international brands.

You will be working with our creative, production, strategy & social teams to deliver high-impact social content & paid media content marketing strategies.

Our client services team is rapidly growing, so there is a great opportunity for growth & development. We’re looking for a ‘do-er’ and ‘go-getter’, someone who will take the reins and own it.

You will ensure an exceptional level of client services by pre-empting and managing client requirements, internal resourcing, delivering successful projects whilst maintaining a profitable service and going the extra mile in representing our business.

Main Responsibilities

• Be the day-to-day contact for your clients, working with them and our teams to deliver successful content campaigns.
• Sharing clear and thorough updates and reporting with clients regularly over email, phone calls and face-to-face meetings, while providing recommendations and expertise at every stage of the campaign.
• Represent your clients internally to ensure effective creative briefing & delivery of all projects, on time and on budget, whilst managing client relationships & expectations.
• Creation of client presentations as required.
• Compiling budgets and timing plans for clients.
• Ensure creative & strategic excellence across all deliverables.
• Demonstrate a good understanding of producing creative content for social.
• Managing the work priorities of yourself and your project team.
• Being able to thrive in a very fast paced environment
• Planning and booking resource across multiple departments and adjusting plans alongside updates to timing plans

Key Skills & Characteristics Required

• Experienced in client account management, project management, content strategy, financial management, content production & social media delivery.
• Experienced in managing accounts with organic social & paid social media spend.
OOH & TVC campaign delivery a bonus.
• Ability to understand and interpret clients’ requirements instantly.
• Good time management skills and ability to manage multiple clients and projects simultaneously.
• Confident and articulate, with the ability to voice and share ideas and opinions both internally and with clients.

• Strong communication skills both verbally and in writing.
• Strong creativity with high attention to detail.
• Confident in your own abilities.
• Great team player with a client-centric focus and possess the ability to build strong and effective working relationships.
• A problem solver who is proactive, driven and ultra-organised.
• Self-motivated and ambitious.

What's in it for you?

• Flexi-working and flexi-hours
• Dog friendly offices
• Quarterly socials including Summer and Christmas parties
• Company bonus schemes
• Volunteer days
• Cycle to work scheme and Home & Tech scheme
• Monthly team lunch
• Monthly gift vouchers
• Mental health first aiders
• Employee Assistance Programme & wellbeing app
• Annual awards
• Long service rewards - including increased annual leave after 2 years
• Discounted gift cards
• 23 days annual leave plus bank holidays
• Enhanced maternity/secondary carer policy
• Clear progression plans
• Pension