Supervisor (Part-Time)
- Hold daily team briefs, sharing store’s KPIs, and motivate the team in beating these
- Drive exceptional service through role-modelling our selling ceremony and deliver on KPIs
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
- Monitor sales performance and take actions to support team success
- Handle serious complaints that have been escalated with professionalism and care
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities and needs
- Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV, conversion and productivity
- Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out
- Cashing up and reconciling the till systems
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
- Operating the till system, handling financial transactions including returns and exchanges, and handle any escalations from the wider team
- Always being alert while on the shop floor and following company security policies and procedures to keep the wider team and customers safe
- Proven experience in driving sales and profitability
- A passion for driving a culture of exemplary customer service
- Strong communication skills in order to establish and coach a high performing team
- The ability to be adaptable and flexible to changing business needs and remain confident in a fast-paced environment
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
- Are driven by KPIs and get excited by hitting and exceeding targets
- A well-presented appearance with a taste for desirable products and a passion for retail
- Highly competitive hourly pay
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
- Generous jewellery uniform allowance to express your style and individuality
- Employee discount to treat yourself and your loved ones
- ‘Wear box’ access: Select jewellery to wear each time you’re working
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more
- Parties, incentives and gifts throughout the year
- Clear career progression and training opportunities, empowering you to grow and succeed
- If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
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