Compliance Manager

About Lampton Services

Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live.

Why join Lampton Services?

We are LLW and NJC employer - yearly pay and condition reviews
23 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years
Free gym membership
Enhanced Maternity and Paternity leave and Pension Scheme 
Exclusive Discounts - save with Lampton Rewards and EE mobile offers
Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
Sustainability Perks - cycle to work and electric car salary sacrifice scheme
Career Growth – CPD training, structured development, and leadership opportunities

About the Job

As a Compliance Manager within Lampton Services, you will lead a high quality, customer and quality focused service through the supervision of a team of skilled supervisors trade operatives and contractors delivering a range of contracted services for and behalf the London Borough of Hounslow and Lampton Homes. You will understand and comply with all Health and safety regulations and company policies, ensuring all properties comply with statutory requirements (e.g., Building Safety Act, HSE, Fire Safety Order, Gas Safety Regulations, Electrical Safety Standards, Legionella, Asbestos, Lifting Operations, HHSRS). Your role and focus are to ensure that customer & building safety is delivered in a professional and fully compliant manner.

Key Responsibilities include:

Adopting a zero tolerance towards health & safety, ensuring processes and resources are in place to deliver exceptional compliance levels.
Build risk‑based programmes for compliance and remedial works; align with the asset management strategy and deliver value for money.
Managing a team of internal staff and contractors to ensure no customer or compliance checks or remedial works fall overdue as well as actively undertaking 121’s and appraisals.
Ensuring remedial works are managed within agreed timescales and to specification, meeting all necessary regulations and accreditation
Developing and monitoring budgets, ensuring adequate provision of services and that budgets are adhered to, with any exceptions being reported promptly.
Provide regular assurance reports and dashboards to senior leadership and the Audit & Risk Committee; track and close out internal/external audit actions
Acting as the lead for all matters relating to Building Safety, including communications with clients and the Building Safety Regulator, ensuring a golden thread of information is available, and any major remediation projects are overseen suitably.
Undertake assurance testing and monitoring of the work undertaken by the Fire Safety and Customer Safety teams to ensure robust Building Safety Management is in place.
Overseeing procurement of all Customer Safety work streams in a collaborative way across the business to achieve excellent outcomes for customers and the business.
Ensuring the contract management frameworks within contracts are actively utilised to achieve target levels and incremental improvement, inclusive of robust audit trails
Assisting the Head of Service Implement relevant and business critical KPIs & reporting (including exceptions reporting) to measure and analyse performance outputs and outcomes
Establish early warning indicators to detect under-performance and to ensure contractors prioritise resources to deliver emergency and non-emergency repairs, to agreed service standards and KPIs in place
Oversee HHSRS hazard management; ensure EPC/MEES compliance, manage statutory plant and equipment such as lifts (LOLER), pressure systems (PSSR), fire alarms/sprinklers, emergency lighting, and communal detection/alarm systems (list not exhausted)
Developing quality control systems to validate compliance with contract management and technical requirements of all contracts
Implementing CDM and H&S procedures which ensure all contractors are managed and our obligations are met in full. Detailing out periodic audit of procedures put in place, promoting resident engagement, and encouraging a ‘lessons learnt’ culture where service delivery and service standards can be adapted to further meet customer needs.

Previous Experience and Skills Required:

Current IOSH / Managing safely qualification.
NEBOSH Certificate or NEBOSH Construction Certificate or working towards
CIOB – Level 6 Building safety management Previous Experience and Skills Required:
Full UK driving licence
Demonstratable experience in a management role with extensive knowledge of Health and Safety
Experience of working within a customer facing role, delivering an outstanding customer experience.
Ability to create develop relationships with various stakeholders with experience of collaborative leadership
Relevant experience as a manager in a relevant environment with strong knowledge of housing legislation and compliance requirements in the UK
Proven experience in a compliance or risk management role
Ability to demonstrate a comprehensive working understanding of Compliance, its practical enforcement and wide expertise across all aspects of property compliance
Understanding of Health & Safety Regulations ▪ Working knowledge of all six major compliance areas.
Application of Risk Assessments / Method Statements.
Previous experience of working in a Social Housing Repairs environment is desirable.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process