Service Manager

Join Our Team at BugBusters UK Limited

Are you a proactive leader with a passion for operational excellence and team development? We’re looking for a Service Manager to oversee and coordinate cleaning operations across multiple client sites. In this key role, you’ll ensure exceptional service delivery, lead a team of managers and operatives, and support the growth and reputation of our company.

Role Overview:

As a Service Manager, you will be responsible for ensuring that all cleaning operations are delivered efficiently, professionally, and in line with contract specifications. You'll supervise site teams, maintain client relationships, manage quality control, and ensure compliance with health and safety standards. Your leadership and coordination skills will drive the day-to-day success of our service delivery.

Key Responsibilities:

Leadership & Supervision:

• Manage Site Managers, Supervisors, Team Leaders, and Cleaning Operatives across your portfolio.
• Provide training, coaching, and performance feedback to direct reports.
• Conduct regular team briefings and promote a positive, productive work environment.
• Handle staffing needs, including recruitment, rotas, and disciplinary matters in collaboration with HR.

Operational Oversight:

• Coordinate cleaning schedules and task allocation based on client requirements.
• Ensure compliance with contract specifications and company procedures.
• Conduct site visits and attend client meetings to ensure smooth operations.
• Respond promptly to service requests and operational issues.

Client Relationship Management:

• Serve as the main point of contact for assigned clients.
• Resolve complaints professionally and ensure customer satisfaction.
• Collaborate with clients to adapt service levels and identify improvement opportunities.
• Provide regular service updates and feedback to clients.

Quality & Compliance:

• Conduct quality audits and implement improvements as needed.
• Monitor adherence to cleaning standards and health and safety policies.
• Maintain records of site checks, incidents, and staff performance.
• Support safe chemical handling and equipment use in accordance with COSHH guidelines.

Administration & Reporting:

• Maintain accurate records of staff hours, inventories, and incidents.
• Submit reports on area performance, site developments, and service challenges.
• Oversee inventory control and ordering for assigned contracts.
• Ensure all sites meet compliance standards in documentation and operations.

Requirements:

• Proven experience in a service or operations management role, preferably in commercial cleaning or facilities.
• Strong leadership and team management skills.
• Excellent communication and client relationship abilities.
• Good knowledge of health & safety and cleaning best practices.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and scheduling systems.
• Full UK driving licence (preferred).

Why Join Us?

At BugBusters UK Limited, we value initiative, integrity, and innovation.

• A collaborative and supportive team environment.
• Opportunities for career development and training.
• Recognition for your contributions and leadership.

Ready to lead and make an impact? Apply now and become a driving force behind our operational success.