Head of Product Test

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Job reference 332816
Head of Product Test
Competitive salary plus car allowance, healthcare , 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time

The role can be based in London, Sheffield or Milton Keynes

HEAD OF PRODUCT TEST - To provide leadership in all matters relating to testing and quality assurance for Products within the Technology portfolio. Provide a robust testing function to ensure Product changes are fit for purpose and can be deployed at pace without negative impact.

• Own the overall test approach for up to 10 Products; Functional Acceptance, System Integration, Regression, User Acceptance, Operational Acceptance, Performance and Volume test including the timely resolution of issues identified during each phase.

• Act as the senior point of contact for the ongoing quality of Products, understanding and influencing the high-level business requirements and technical ecosystem of each,

• Build and retain streamlined teams of functional testers and automation engineers with a deep understanding of the Product, user journeys and its underpinning systems.

• Drive a culture of continuous improvement, identifying and implementing time and cost saving initiatives without sacrificing quality.

• Ensure consistent and ongoing utilisation of agreed testing tools and frameworks for each Product Change.

• Ensure test automation is kept current and comprehensive for each Product.

• Ensure test management, planning, execution and reporting for each Product is in alignment with the current Testing strategy.

• Knowledgeable in contractual acceptance and commercially aware.

• Experience of leading Testing across up to 12 Products spanning Commercial, Operations and Central Functions

• Lead a Team of up 10 perm and 70 flex resources to work consistently and deliver quality repeatedly, at pace.

• Ability to work effectively with multiple, demanding internal client base, complex internal team/external supplier base and centralised Engineering Teams

TEAM SIZE

Up to 80 made up of perm and flex staff

• Engineering orientated background

• Hands-on Experience of using automated testing solutions and AI consistently, at scale, to drive efficiencies.

• Technically competent with web/mobile, middleware technology and APIs

• Extensive track record within Testing & Quality Assurance, with significant depth and breadth of knowledge across the Testing Lifecycle.

• Experience of leading the delivery of multiple complex changes simultaneously.

• Implemented testing methodologies, industry standards, automation and tools consistently, at scale.

• Core programme management skills: planning, estimating, issue & risk management, reporting, co-ordination of resources, and financial management.

• Proven track record of operating effectively at a Senior Manager level, including influencing Senior Stakeholders.

• Experience of mentoring, supporting, developing and retaining teams of 50+.

• Hands-on experience of Agile incl. Scrum & Kanban and Product Ways of Working.

Qualifications

• Technology based higher education or above

• Formal certification (e.g. ISEB) would be advantageous

Certified Agile Tester (e.g. CAT) would be advantageous

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

*Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. (delete if essential criteria only)

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: 6th July 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

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