Customer Service Agent
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date.
Role Overview
Provide ticket buyers with outstanding support and assistance across multiple channels while ensuring smooth resolution of inquiries.
Key Responsibilities
- Provide the best possible experience for ticket buyers requiring assistance .
- Deliver outstanding customer care primarily via live chat and e-mail.
- Assist with requests for refunds, exchanges, and claims to minimise chargebacks.
Requirements
- 1–3 years of experience in customer service , preferably in ticketing or live events.
- Excellent communication and problem-solving skills.
- Ability to manage multiple requests efficiently and professionally.
- Experience with live chat and CRM systems is a plus.
Recommended Jobs
Technical Tax Law Lead - In-House
Technical Tax Law Lead London Up to £105,000 Are you looking for a unique in-house role? Do you have a keen interest in keeping up-to-date with tax law? Do you consider yourself tech-forw…
CRM Manager - COAT Paints
CRM Manager – COAT Paints Rewarding Salary + Benefits Soho, London – Hybrid Full Time We’ve teamed up with the exciting paint brand COAT Paints, who are now in the market to secure a CRM …
Senior/Lead Product Analyst
We are seeking a highly skilled Senior Product Analyst to join our team. This role is focused on deep-diving into user activation, retention, and behavior data to uncover actionable insights that wi…
Workplace Technology - Systems Engineer III - Collaboration Engineer (Copilot - AI)
Tesco UK • London • Hybrid • Apply by 31-Dec-2025
Senior Data Engineer
Proximie is on a mission to improve healthcare by transforming the world’s operating rooms into connected ecosystems of people, devices, and data. Our Intelligence Suite transforms operating room …
Reception Class Teacher | Outstanding School in...
We are looking for a creative and enthusiastic Reception Teacher to join our friendly and supportive Primary School in Redbridge. This permanent role, starting January 2026, provides an excellent opp…
EYFS SEN Teaching Assistant | Supportive Primary School...
ASAP Start | Long-Term Role | £90–£110 per day Are you passionate about Early Years education and eager to support children who require additional help? This friendly Brent primary school is looki…
(Senior) Accountant (f/m/d)
Join Axpo UK Limited to support our finance team in driving accurate reporting, efficient processes, and strong financial controls. Be part of a dynamic environment where your expertise will make a d…
Project Manager
Job Title: Project Manager Location: London, United Kingdom Company: Commercial Fit Out Specialists About Us: We are a leading commercial fit-out company based in London, specializing in d…
Senior Account Director
We’re looking for team members who have experience overseeing the progress of their team, engaging with clients and offering senior expertise across the business. If this sounds like you, read on! …