Professional Print Service Engineer - London

Job Purpose and Summary

? Join Canon UK as a Professional Print Field Service Engineer!

Are you passionate about delivering exceptional service and working with cutting-edge professional print technology? Canon UK is looking for a Professional Print Field Service Engineer to join our dynamic team!

? Location: Ideally based in the Guildford/ Surrey area to meet agreed service levels.

? What You’ll Be Doing:

• Installing, servicing, and repairing a range of Canon Professional Printers
• Following standard call procedures and maintaining high-quality standards
• Achieving a high first-time fix rate and minimizing return visits
• Delivering an outstanding customer experience that drives satisfaction and loyalty

? What We’re Looking For:

• A proactive, detail-oriented professional who thrives in a fast-paced environment
• Strong time management and teamwork skills
• A passion for technology and a commitment to service excellence

This is a fantastic opportunity to grow your career with a global leader in imaging and printing solutions.

What we give

- Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.

- Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.

- Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.

- Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.

- Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.

- Employee discount – Up to 38% off products from our Canon store.

- Some other Benefits – Generous Pension, Canon Awards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

 

You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Production Print devices, working to strict service level agreements.

- Your challenge is to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.

- Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as requird.

- Being part of the team, we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade). Your manager will provide you with the support and guidance so you can excel in your role.

- Ensue all post-sale field service requirements are met.

- When required provide technical escalation support for colleagues.

- Ensure all activities are recorded correctly in line with company guidelines.

- Optimize the customer stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.

- To provide customer product instruction and training.

- Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.

- Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.

- Make frequent contributions to the on-going development of the team and overall service performance.

- Canon encourages you in signalling commercial opportunities to the Sales and Marketing department. This is preferably done using the OSIS (On site, In Sight) functionality provided via Laptop.

- For your safety we ask you must fully comply with company policies and Health & Safety Guidelines, including product safety checks.

- Self-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role.

You will need

Salary up to £ 31,513 plus company car

Location – Area Based (Guildford/ Surrey)
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No agencies please

Further information

- Capacity to work in an environment focused on superior customer service and continuous business performance improvement.

- Your excellent customer service and communication skills are important for you to excel in this role. Being a team player, you support colleagues and contribute to the team’s objectives, however equally you are able to work alone without daily guidance.

- Remains calm under pressure and able to prioritise tasks and activities effectively.

- NVQ or equivalent in an electrical and/or mechanical discipline.

- You’ll be highly organised and enjoy providing excellent customer service. Excellent planning and organisation skills. Proactive and problem-solving skills and excellent time management skills allowing you to produce high levels of productivity. Acts cost effectively. Drive and determination to succeed.

- You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electromechanical environments and relevant IT experience.

- Understanding of health and safety guidelines.

- Full UK driving licence