Retail Operations Manager

The roar of the crowd, the thrill of events, and the taste of victory. AFC Wimbledon, a club reborn from passion, continues its incredible journey at the new Plough Lane.

But the excitement doesn't stop on the pitch! As Aramark, their official culinary partner, we're crafting unforgettable experiences for fans and eventgoers alike. Want to be part of this unique story? Aramark UK have an incredible opportunity for a highly motivated and talented Retail Operations Manager to join the team at Wimbledon Football Club.

AFC Wimbledon is a club with an interesting history, having been formed by supporters of the old Wimbledon FC in 2002 after their club was relocated 60 miles north to Milton Keynes, becoming MK Dons. The new Plough Lane is the most recent instalment of that story. Only opening in November 2020, it is one of the newest stadiums in the country, with it hosting 9125 fans per matchday, the mission is to set the standard for excellence and create exceptional experiences for the Dons and non-matchday visitors to the site.

Reporting to the General Manager on site, the Retail Operations Manager at Wimbledon Football Club is responsible for overseeing the daily operations of the club's retail outlets, managing staff, ensuring excellent customer service, and driving sales.

This is a full time and permanent position which will be based on site and requires working 5 days over 7.

What's in it for you:

• Competitive salary of £36,000
• Generous annual leave that increases in line with service, with the opportunity to buy extra
• Defined contribution pension scheme / pension scheme – check banding for further benefits
• Life assurance
• Benefits app: access to 100s of discounts, online GP appointments, mental health support and our Employee Assistance Programme
• FOOD! Opportunities to attend in-house events and try the culinary genius of our teams (we are a food business after all!)

A day in the life of a Retail Operations Manager:

• Manage the day-to-day activities of the club's retail outlets ensuring smooth and efficient operations
• Recruit, train, and supervise retail staff, ensuring they provide excellent customer service and adhere to company policies
• Maintain optimal inventory levels, manage stock replenishment, and conduct regular stock audits to prevent shrinkage

Analyse sales data to identify trends, monitor performance, and make data-driven decisions to improve performance

• Ensure a high level of customer satisfaction by addressing customer inquiries and resolving any issues promptly
• Collaborate with the marketing team to plan and execute promotional campaigns to drive sales
• Monitor and manage the retail budget, including expenses, revenue, and profitability
• Ensure compliance with health and safety regulations, as well as company policies and procedures
• Prepare and present regular reports on retail performance to senior management
• Champion Health, Safety, and Environment (HSE) within the unit, leading by example and ensuring compliance with all legal requirements and regulations, including Aramark’s health and safety policies

You'll be set up for success if you have:

• Experience operating in a similar role in a stadia or large volume food and beverage environment
• Strong leadership qualities and excellent communication skills are a must
• Strong organisational skills and commercial awareness are essential
• Ability to build strong cross functional stakeholder relationships

About Aramark

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [email protected]

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.