Receptionist, Associate
- Adhere to BlackRock policies
- Comply with the Front of House Service standards and operating procedures, ensuring it is followed by all team members.
- Manage the 5th floor events team. Role will be based on this floor.
- Proactively deal with enquiries and requests in person, via the telephone or via email in a timely manner
- Maintain a strong awareness of business activity and communicate all updates to your team members.
- Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
- Maintain the necessary awareness of building facilities to advise clients appropriately
- Maintain a clear, presentable working area. Report all maintenance faults/hazards and cleaning requests to the required team.
- Support the training of new team members.
- Manage staff in line with company policy
- Recruit and retain the best person for the job, conduct interviews and team reviews
- Demonstrate the ability to provide clear direction to individuals and teams
- Clarify team objectives and provide accompanying support, motivation and coaching to reach results
- Devise and implement training plans aligned to company objectives
- Aspire to be a positive role model
- Help develop team to meet growth opportunities, ensuring training needs are met.
- Hold regular events meetings with vendors and hosts
- Set and enforce company standards relating to people, policies and procedures.
- Have a good understanding of the room booking system, manage and update it where required.
- Manage Vendors appropriately working closing with catering AV & the FM team
- Help ensure yearly spend comes within budget and support with invoices
- Support management with required project work
- Abide by all Security H&S policies.
- Review and manage BCM process
- Support FOH team across EMEA with enquires and support
- Understand how the alert enterprise works for passes and visitor management
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