Operations Coordinator

Operations / Letttings Scheduler | Home Made

Join our Sales Operations team - a great first step into the world of Property Technology and Operations!

This role provides an exciting opportunity to collaborate with our Sales team to streamline and enhance the operations supporting our Sales Associates (responsible for property viewings), manage landlord appointments, and ensure top-tier customer service for our renters.

With a mix of CRM management, project coordination, and process improvement, it’s a great role to develop operational skills.

Location: Southwark, London (office-based role - 1 day WFH post probation)

Salary:  up to £28,000 - £30,000 depending on experience

Working Day and Time: Monday to Friday 9am-6pm, plus every other Saturday (advanced day in Lieu for Saturday work)

Working with us:
Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!

To explore more about what we do, click here .

 

Role and Opportunities:

Include but not limited to…

• Customer Service and Fostering Relationships: Build strong connections with landlords and tenants to ensure our scheduled viewings are executed flawlessly.

• Viewings Optimisation: Coordinate and arrange travel plans for our Sales Associates whilst seeking opportunities to enhance the number of property viewings conducted by our Sales Team.

• Customer Communication: Keep our customers always informed with the latest and most relevant information regarding their appointments. 

• Data Accuracy: Perform regular audits to ensure that our system maintains accurate property details and access provider information..

• Collaboration: work with our team to   optimise and deliver successful viewings to renters

 

About You:

• You have exceptional written and spoken verbal communication skills

• You enjoy working as part of a team and thrive in a mutually supportive working culture

• You have excellent organisation skills with the ability to prioritise workload

• You have exceptional attention to detail

• Great decision-making and problem-solving skills

 

Home Made Benefits:

• Annual Leave: 24 days leave + your birthday off!

• Modern, state of the art offices

• Employee Perks: discounts for stores, cinema etc

• Yearly Half Day Charity Day

• Office Social Events (Summer and Winter Parties)

• Culture Club: ad hoc events for notable dates (St. Patricks day, Diwali, Movember), Mental Health Champions, CSR opportunities

• On site Gym access, showers (towels & shower gel), and indoor bike storage

• Weekly Friday 5pm Happy Hour in the office

• Opportunities to upskill in your career through our Learning and Development Programme

We are an equal opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email protected]