Data Analyst

SMP Group is a leading, multi -award winning producer in POS (Point of Sale) and Out-of-Home (OOH) Advertising. We are the trusted partner for some of the world’s most recognisable brands and retailers, delivering innovative, high quality print and production solutions.

With a rich heritage of excellence and a forward-thinking approach, we pride ourselves on creativity, technology-driven manufacturing, and best-in-class client service. Sustainability, innovation, and people development are at the heart of our DNA. As a growing and acquisitive business, we have ambitious plans to further enhance our service and operational capabilities

The Role:

We are seeking a detail‑oriented and commercially minded Data Analyst to join our Commercial Team. You will work with high‑volume transactional datasets to provide insights that shape product development, commercial strategy, and the customer experience.

The ideal candidate understands how data flows through POS systems, can identify meaningful trends in merchant behaviour, and can present clear, actionable insights to cross‑functional teams.

Requirements

Key Responsibilities

Data Analysis & Insight

• Analyse high‑volume POS transaction data to surface trends, anomalies, and performance indicators.
• Build pricing models and dashboards for Product, Sales, and Operations teams using visualisation tools.
• Support Client teams with campaign pricing
• Conduct customer segmentation, feature usage analysis, churn risk modelling, and cohort analysis.
• Measure the commercial and operational impact of feature releases and enhancements.

Business & Product Support

• Provide insight for pricing and approach to client bidsPartner with Product Managers to identify feature adoption patterns and opportunities.
• Support Customer Success with data‑driven root‑cause analysis and account health monitoring.

Data Quality & Governance

• Validate and maintain accuracy across multiple data sources (POS system, CRM, product telemetry).

Key Competencies:

Essential

• Previous experience as a Data Analyst working with transactional, SaaS, retail tech, or POS‑related datasets.
• Strong SQL skills — ability to query large relational datasets.
• Experience with BI tools (Power BI, Looker, Tableau).
• Strong analytical and problem‑solving skills.
• Ability to communicate complex findings to non‑technical audiences.

Desirable

• Python or R for advanced analysis.
• Familiarity with POS systems, payments data, or merchant analytics.
• Experience working in a manufacturing environments
  

SMP Values

• Empathy
  Listen and develop strong respectful relationships through honesty, reliability and accountability expectations

• Collaboration
  Works as one team, across roles, disciplines and with our clients to achieve the best outcomes

• Quality & Reliability
  Best-in-class policies, systems and processes to enhance productivity and service delivery.
• Continuous Improvement
  Generate fresh ideas and practical solutions that improve how we work and the value we deliver.

• Insight‑Led & Results‑Driven
  We use insight and expertise to make smart decisions and consistently deliver meaningful results.
• Sustainability
  We take responsibility for long-term social, environmental, and economic impact in everything we do.

Benefits

• Competitive Salary
• 25 days holiday
• Company Pension
• Employee Assistance Programme
• Life Insurance