Amazon Account Specialist - Maternity cover 12 months FTC

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are looking for an Amazon Account Specialist to join the team on an interim basis. You will be responsible for helping to grow the business specifically within Amazon, assisting the account managers to maintain the department in order to grow sales and maximize profitability.

What you will be doing:

• Maintaining Amazon catalogue in Vendor Central

• Weekly reporting on sales out, category performance, order availability, market trends

• Monthly reporting on chargebacks, shortages, price claims and LBB

• Regularly review Amazon Analytics- monitoring lost buy box, order exclusions, BOSSED lines, Andon Cords etc.

• Weekly site walks and competitor shop

• Assist sales in maintaining trackers e.g., chargebacks, SOA, Born to Run, Advertising etc.

• Review IDQ reports to enhance product detail pages- optimising and localising titles and bullet points, uploading A+ content templates

• Manage dispute process on Shortages & Chargebacks to maximise repayments

• Work closely with operations and customer services to identify areas for efficiency improvement

• Optimise availability with customer services and demand planning team and communicate stock status to Amazon

• Co-ordinate quarterly meetings with Amazon fin ops manager

• Assist with set ups for new markets and new product set ups and newness performance tracking

What we need from you:

• Previous Amazon experience required

• Minimum 1 year experience with Amazon Vendor Central

• Strong understanding of Vendor Central tech

• Well organised, hard-working and highly motivated

• Planning/project management skills

• Fully proficient in standard IT packages including Excel

• Experience of SAP is beneficial but not essential

• Service and Detail orientated

• Strong communication/influencing skills

What you will get from us :

• Competitive salary and holiday allowance

• A pension contribution

• An exclusive staff discount

• Hybrid working – 3 days in office & 2 days from home and flex start/finish times

• Access to Perkbox

• Volunteer days

• Team Recognition scheme

• Training and Development