Senior Platform Support Engineer (gn)
- Are you ready to take ownership and solve complex technical challenges?
- Do you thrive in dynamic environments where collaboration and curiosity drive success?
- Are you passionate about mentoring others and delivering exceptional platform support?
Practical Information
Location: UK or Poland | Reporting to: Escalation Manager & CRU Lead | Work Arrangement: Hybrid | Contract: Full-time | Language Requirements: Fluent English, written and spoken
As a Senior Platform Support Engineer , you will play a key role in ensuring the stability, performance, and continuous improvement of our web-based platforms. You’ll work closely with engineering, stakeholders, and clients to resolve complex technical issues, drive improvements, and support a collaborative, learning-focused team culture.
Key Responsibilities
- Manage, triage, and resolve deep-level technical issues across our platforms.
- Collaborate closely with engineering teams to accelerate solutions and review bugs or incidents.
- Lead stakeholder and client calls, setting clear agendas and owning outcomes.
- Support leadership with reporting, insights, and escalation management.
- Facilitate technical and problem-solving sessions, translating discussions into clear, actionable next steps.
- Mentor and support less experienced team members, fostering knowledge sharing and growth.
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