Assistant Manager

Eleganza Sposa is looking for an outstanding individual to join their team. If you’re interested in being part of an organisation that produces quality products and provides an excellent service and experience to their clients.

We are looking for a Bridal Store Assistant Manager to join the Sales team in our Bath street, Glasgow Store on a full-time basis.

We are looking for someone to maximize sales and deliver exceptional customer service, ensuring adherence to company standards, policies, and procedures, with a special focus on the Bridal department.

The ideal candidate will represent the Eleganza Sposa brand to the highest standard in all professional activities and customer interactions. Working collaborating effectively with the Bridal and Couture Department, ensuring seamless operations and outstanding customer satisfaction.

KEY RESPONSIBILITIES

• Store keyholder – opening and closing the store
• Preparing daily, weekly and monthly reports regarding store performance
• Cashing up the till and other banking duties
• Providing excellent customer service
• Being point of contact for any staff or customer issues
• Resolving customer complaints in a timely manner
• Processing product deliveries and stock movements on SAP / PRISM
• Participating in annual stock takes as well as carrying out line checks throughout the year
• Processing mail orders, stock transfers, stock deliveries
• Merchandising the shop floor
• Supervising and motivating staff
• Having an expert knowledge of couture and bridal samples
• Assisting Store Manager in training new staff in collection range and how to conduct fitting appointments
• Conducting fitting appointments, confidently suggesting styles to suit customer’s needs
• Key understanding of which fabrics and colours work best in specific styles and for specific client’s needs, body shape and event location
• Managing client fitting dates and all communication between them and the couture team during the time it takes to complete the gown
• Feeding back to Store Manager which styles need to be repaired and which styles we could make new samples for
• Assisting Store Manager with managing the archive of samples held in the store, booking in and out and keeping track of everything including repairs and dry cleaning
• Assisting Store Manager and Press/ Marketing teams with all events held by and at the shop,
• Communicate all potential health & safety issues to the store manager and comply with Company safety and security procedures
• Be fully knowledgeable and here to all relevant company standards, policies and procedures (including but not limited to Financial and HR)
• Supporting Store Manager in daily operations as well as any ad hoc duties
• Assisting the Store Manager with leading and managing the team, providing coaching, training, and regular feedback to ensure high performance, professional development, and a positive working environment

PROFILE & KEY SKILLS

• Have at least 2-year’s relevant experience- Luxury retail is a preffered.
• Must be available to work weekends
• Excellent customer service skills with a focus on exceeding expectations.
• Strong sales and target-driven mindset.
• Knowledgeable about Bridal & Couture products and able to convey this knowledge effectively.
• Proficient in till operations, including processing refunds, price overrides, and cash handling.
• Ability to mentor and assist less experienced colleagues.
• Strong organisational and time-management skills for managing stock and completing customer orders efficiently.
• Proficient in capturing and managing customer data for marketing purposes.
• Skilled in resolving customer complaints and maintaining professionalism.
• Willingness to learn and participate in training events and meetings.
• Adherence to company policies, including dress code and safety procedures.

BENEFITS

• Commission
• Staff discounts
• Training
• Pension Scheme
• Access to a wide range of perks, discounts, and wellness resources within building
• Opportunity to develop new skills and progress in your career