2nd Line Support (Financial Services Experience)
- Deliver 2nd line support for Windows 10/11 desktop environments
- Troubleshoot laptop and desktop hardware issues
- Support Microsoft Office 365 and Entra environments
- Manage video conferencing and cloud storage technologies
- Maintain clear and accurate IT process documentation
- Identify recurring issues and drive permanent fixes
- Support BAU activities and contribute to IT projects
- Ensure compliance with internal policies and regulatory standards
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