Online Merchandising Assistant - London, Greater London

Online Merchandising Assistant - London, Greater LondonEveryone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

We’re looking for an enthusiastic and detail-driven Online Merchandising Assistant to join our onsite merchandising team on a 4-month fixed-term contract. This role is integral in supporting the delivery of a world-class online customer experience in line with our commercial objectives and digital strategy.

Working across web, tablet, mobile, and app, you’ll help ensure a seamless, engaging, and optimised shopping experience for our customers. It’s a fast-paced environment, ideal for someone who thrives under pressure, can manage multiple priorities, and is passionate about e-commerce and online retail.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

• Planning and executing key campaign and promotional events on site
• Working with marketing and trade activity team to ensure aligned customer experience across all channels
• Review the website (site merchandising) daily to ensure we are presenting the best customer experience to our customers across all devices
• Collaborate with the M&S Chennai Site Merchandising team to deliver the customer journey and on-site experience to quality standards and timelines
• Monitor and analyse key web analytics to make recommendations to improve the customer journey

Who you are

Your skills and experience will include

• Genuine enthusiasm for e-commerce, with a proactive attitude, eagerness to learn, and a strong commitment to delivering the best experience for the customer
• Excellent attention to detail, ensuring accuracy across all tasks
• Strong organisational skills, with the ability to manage workload effectively, prioritise tasks, and meet deadlines
• Confident in data interpretation, with the ability to analyse and report on key information
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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