Senior Administrator - Support & Operations (O365)
We are seeking a highly skilled Senior Administrator to provide advanced support and operational oversight for O365 environments . This role focuses on troubleshooting, root cause analysis, and implementing proactive solutions to ensure seamless operations, strong security, and high customer satisfaction. The ideal candidate will collaborate across teams, maintain compliance with quality standards, and drive continuous service improvements.
Key Responsibilities
Deliver advanced O365 administration support by troubleshooting complex incidents, conducting root cause analysis , and implementing long-term solutions for technical and security issues
Collaborate with support teams to resolve escalated tickets within SLAs, ensuring system stability and maintaining a strong security posture
Enhance knowledge management by updating documentation, maintaining knowledge bases, and providing training and coaching to team members
Drive customer satisfaction through first-call resolution initiatives , minimizing reopens, and addressing potential security risks
Ensure adherence to quality standards, compliance requirements, and company policies while contributing to service improvement initiatives
Skills & Experience
In-depth expertise in O365 administration and services
Strong troubleshooting skills for complex O365 technical issues
Proficiency in performing root cause analysis and implementing effective solutions
Excellent communication and collaboration skills to work across teams
Solid understanding of security best practices for O365 environments
Preferred Certifications
Microsoft Certified: Security, Compliance, and Identity Fundamentals (desirable)
Microsoft 365 Certified: Enterprise Administrator Expert (desirable)
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