Shop Operations Specialist (all genders)

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care , Courage , Openness , and Simplicity . At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

Job Description

We're a vibrant, customer-focused team dedicated to creating the best shopping experience for pet lovers. As our Shop Operations Specialist for the UK and Ireland markets, you'll be the driving force behind keeping our online shop fresh, engaging, and perfectly tailored to our customers.

In this role, you won't just be updating banners and publishing content; you'll be shaping the look and feel of our shop, ensuring every campaign is spot-on, every detail is accurate, and every customer finds exactly what they're looking for.

From adapting the content to collaborating with teams across Europe, your work will help deliver a seamless, high-quality experience that keeps our customers coming back.

Responsibilities:

• Execute onsite and app campaigns by uploading banners, updating visuals, and publishing content across the UK and Irish shops
• Maintain and optimize shop content using our internal Content Management System
• Ensure all campaign elements go live correctly, look sharp, and align with our quality standards
• Translate and adapt promotional texts, product descriptions, and campaign content into English
• Keep an eye out for inconsistencies, missing information, or content issues — and fix them proactively
• Collaborate with international teams to make sure English content always meets customer expectations

Qualifications

• Fluent English (C2), another European language is a PLUS
• A strong eye for detail and a passion for getting things right
• Organized, reliable, and comfortable working with deadlines
• A mindset focused on execution, improvement, and creating a great user experience
• Experience working with a Content Management System (CMS) is a PLUS
• Experience with JIRA is a plus.

Additional Information

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote , collaborating with colleagues across locations.

Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid
Local

Additional Information

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zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.