AI Product Manager

At Chip, we are building several customer-facing and internal AI-native products to help us deliver innovative and personalised experiences to our customers and improve internal processes and ways of working. This includes our Wealth Agent and Customer Support Agent to deliver financial guidance and support at scale.

We are looking for an AI Product Manager to help us deliver on this ambition.

You will work closely with Product and Engineering leadership to shape and execute our AI roadmap. You will be a key driver behind it, contributing to direction, challenging assumptions and leading the delivery of AI-powered features from concept through to production.

This is a hands-on product role. You will need to operate confidently across discovery, model evaluation, technical architecture discussions, governance and live performance optimisation.

What you can expect to be doing:

Contributing to AI Strategy

• Partner with Leadership to understand, refine and evolve how AI can be used to improve customer experience and internal processes and ways of working.

• Translate strategic intent into clear product initiatives and deliverable roadmaps.

• Identify new opportunities where agentic systems can drive meaningful customer and commercial value.

Delivery of AI Products

• Lead new AI features from discovery through beta, controlled rollout and full production release.

• Define success metrics for AI systems (accuracy, hallucination thresholds, customer impact, compliance, performance).

• Work closely with engineering to ship robust, scalable AI solutions into production.

• Partner with Risk & Compliance on assessments, documentation and approval processes.

• Ensure AI systems meet appropriate standards for fairness, accuracy and explainability.

• Establish structured go/no-go criteria, including risk and governance requirements.

• Own post-launch monitoring, performance tracking and iteration.

You should have clear examples of AI or ML features you have helped ship into production, not just experimentation with PoCs

Agentic Systems & LLM Applications

• Help design agent-based systems (LLMs, orchestration layers, tool use, retrieval systems, routing logic).

• Define conversation flows, guardrails, human-in-the-loop processes and escalation pathways.

• Partner with engineering on architectural decisions, including:

  • Prompting approaches

  • RAG implementations

  • Agent orchestration

  • Monitoring and logging frameworks

• You will work closely with Data to define how we can evolve and improve data efficiency across the business, looking to improve data models, access and tooling using AI.

You don’t need to build models yourself, but you must be technically credible and comfortable operating at this level of detail.

What we’re looking for:

• 3+ years in Product Management.

• Meaningful experience working on AI/ML-powered products.

• Experience shipping AI features into live customer environments.

• Experience working closely with engineers and data teams on technically complex initiatives.

Technical Capabilities

• Strong understanding of:

  • LLMs and generative AI fundamentals

  • Model evaluation and performance monitoring

  • Data pipelines and APIs

  • Core AI risks (hallucination, bias, drift)

• Able to confidently discuss architecture and trade-offs with engineers.

Product Craft

• Strong discovery and problem-framing skills.

• Comfortable working in zero-to-one environments.

• Able to break complex initiatives down into deliverable and testable slices.

• Clear prioritisation in ambiguous environments.

Personal Attributes

• Strong critical thinker who challenges assumptions constructively.

• Self-starter with high ownership and follow-through.

• Excellent communicator across technical and non-technical stakeholders.

• Comfortable operating with autonomy while aligning closely with senior leadership.

What we’re really looking for: ✍️

Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.

Although we’re in the financial space, and under the scrutiny that comes with it, the current product team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.

We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.

At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.

⏰ Working Hours ⏰

• Monday to Thursday: 9:00 AM – 6:00 PM

• Friday: 8:00 AM – 4:00 PM (Start your weekend early!)

Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!

PERKS 🎁

• £60,000 - £70,000 per annum

• Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.

• Workplace pension scheme - We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £50,000 . Plan ahead with confidence while you grow your career! 🚀

• Private medical insurance (medical history disregarded)

• Employee Assistance Programme

• Cycle to work scheme

• Season ticket loan

• Free ChipX subscription for UK-based employees

• We are an equal-opportunity employer and value diversity

• Flexible working arrangements

• 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️

• Annual training budget for courses, workshops, or conferences to help you advance your career.

• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing

• Company laptop

• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀

Our Interview Process: 📖

1. Video screen with someone from our Talent team

2. Product Skills Interview with SVP of Product & CPO

3. Case Study Interview with SVP of Product, CPO and Principal Engineer

4. Final interview with CEO

 

About Chip

Chip’s mission is to make your life wealthy

We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions.

We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth.

The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.

Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.

Our vision

To be the most personal digital wealth manager in the UK

Who we are

Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.

Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.

Our Values

Be ACCOUNTABLE

Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible

Be BOLD

Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers

Be COLLABORATIVE

Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.